Amanda Cioffi
Jupiter,FL
Summary
Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success.
Overview
8
8
years of professional experience
Work History
Department Manager
Publix Super Markets Inc
03.2017 - Current
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
- Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
Apparel Manager
SA Company
12.2016 - 02.2017
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
Cashier
Dunkin' Donuts
10.2015 - 12.2016
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
No Degree - Business Management
Palm Beach State College
Lake Worth, FL08.2026
GED -
New Fairfield High School
New Fairfield, CT02.2018
Skills
- Recruiting and Hiring
- Brand Targeting
- Greet Guests
- Fire Safety Regulations
- Assist Customers
- Cybersecurity
- Motivational Leadership
- Public Relations
- Customer Engagement
Timeline
Department Manager
Publix Super Markets Inc
03.2017 - Current
Apparel Manager
SA Company
12.2016 - 02.2017
Cashier
Dunkin' Donuts
10.2015 - 12.2016
No Degree - Business Management
Palm Beach State College
GED -
New Fairfield High School