Dawn Mercer
Indianapolis,IN
Summary
Dynamic Department Manager at McDonald’s with a proven track record in enhancing operational efficiency and team performance. Expert in staff development and customer engagement, successfully implemented workflow optimizations that reduced wait times. Adept at training and mentoring, fostering a motivated team dedicated to service excellence and quality standards.
Overview
1
1
Certification
Work History
Department Manager
McDonald’s
- Supervised daily operations to ensure adherence to quality and service standards.
- Trained and developed team members on operational procedures and customer service excellence.
- Implemented efficient workflow processes to enhance productivity and reduce wait times.
- Monitored inventory levels, ensuring timely restocking of supplies for smooth operations.
Education
High School Diploma -
Antioch Sr High School
Antioch, CA06.1991
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Training and mentoring
- Task delegation
- Decision-making
- Customer engagement
- Safety and security
- Goals and performance
- Retail management
- Flexible schedule
- Work planning and organization
- Staff development
- Personnel training and development
- Coaching and mentoring
- Loss prevention
- Sales reporting
- Training and development
- Order management
- Sales expertise
- Relationship building and management
- Employee scheduling
- Order processing
- Conflict de-escalation
- Scheduling
- Product restocking
- Motivational leadership
- Workflow coordination
- Staff hiring and retention
- Employee management
- Employee performance evaluation
- Operations management
- Recruiting and hiring
- Budget management
- Strategies and goals
- Vendor relationship management
- Systems and software expertise
- Personnel management
- Workforce planning
- Emergency response
- Performance management
- Rules and regulations
- Strategic planning
- Operations
- Policy development
- Vendor management
- Innovation skills
- Lean management
- Cost planning
- Business development and planning
- Regulatory standards
- Logistics planning
- POS software
- Database management
- Resource coordination
- QA
- Consensus building
- Time management
- Adaptability and flexibility
- Verbal and written communication
- Team building
- Sales strategy
- Project management
- Budgeting and forecasting
- Workplace safety awareness
- Workflow optimization
- Performance evaluation
- Risk management
- Visual merchandising
- Forecasting and planning
- Market analysis
- Negotiation tactics
- Financial analysis
- Regulatory compliance
- Staff recruitment
- Trend analysis
- Supervisor
- Retail
- Department leadership
- Employee engagement
- QC
- Departmental activities
- Supply and inventory management
- Departmental rapport
- Purchasing functions
- Department inspection
- Teamwork and collaboration
- Hiring and training
- Staff training
- Managing operations and efficiency
- Shift scheduling
- Computer skills
- Professional and courteous
- Performance tracking and evaluation
- Team development
- Goal setting
- Problem resolution
- Cost control
Certification
Food handlers certified
Timeline
Department Manager
McDonald’s
High School Diploma -
Antioch Sr High School