Dariana Gonzalez
Honey Brook
Summary
Seeking a Managerial position to impart my problem-solving skills while supporting an organization with my knowledge and leadership.
Overview
3
3
years of professional experience
Work History
Department Manager
Walmart
Exton
06.2025 - Current
- Facility Management.
- Resolved customer inquiries and complaints promptly and effectively.
- Collaborated with upper management to align departmental goals with corporate objectives.
- Managed daily operations and ensured compliance with company policies.
- Trained and supervised team members on customer service best practices.
- Developed work schedules to ensure adequate staffing during peak hours.
- Implemented visual merchandising standards to enhance product displays.
Supervisor
Sheetz
Morgantown
08.2024 - 05.2025
- Facility Management
- Supervised team operations during peak hours for efficient service delivery.
- Trained new employees on customer service standards and operational procedures.
- Managed inventory levels and conducted regular stock checks for accuracy.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Maintained cleanliness and organization of the store environment for customers.
Customer Service
Wawa
Exton
05.2024 - 08.2024
- Provided friendly and courteous customer service.
- Managed customer service inquiries, complaints, and escalations.
- Delivered excellent customer service through active listening techniques.
- Coordinated customer service initiatives to ensure consistent delivery of excellent customer service.
- Provided friendly customer service to all shoppers.
- Provided exceptional customer service promptly.
Stocker/Produce Associate
Produce Junction
Exton
10.2022 - 08.2024
- Stocked shelves with fresh produce to maintain product availability.
- Organized display areas for optimal customer access and visibility.
- Assisted in inventory management by checking stock levels regularly.
- Collaborated with team members to enhance store presentation and cleanliness.
- Ensured compliance with safety and sanitation standards in all tasks.
- Rotated products to minimize waste and ensure freshness for customers.
- Maintained a neat, safe, and orderly workspace to prevent accidents and injuries.
- Lifted materials of varied weights regularly.
Admissions Secretary
Maryland Institute College of Arts
Baltimore
08.2023 - 05.2024
- Managed student records efficiently using Admissions software systems.
- Coordinated communication between prospective students and academic departments.
- Scheduled interviews and campus visits for prospective students effectively.
- Assisted in processing admissions applications and required documentation promptly.
- Maintained accurate filing systems for student admissions data consistently.
- Supported the organization of recruitment events and open houses diligently.
- Responded to inquiries from students and parents regarding admission requirements clearly.
- Collaborated with team members to streamline admissions processes regularly.
Customer Service
Taco Bell
Annapolis
01.2024 - 05.2024
- Dishwasher
- Prep-maker/Manager Position
- Store Cleaning
- Coordinating
- Trainer
- Food Service
Customer Service
Wendy’s
Elverson
06.2023 - 12.2023
- Dishwasher
- Prep-maker/Manager Position
- Fryer Certified
- Store Cleaning
- Coordinating
- Trainer
Art Teacher, Costumer Service, Secretary
Morgantown Arts and Holistic Center
Elverson
06.2023 - 08.2023
- Developed engaging lesson plans to inspire student creativity and expression.
- Facilitated art projects using diverse materials and techniques for various age groups.
- Managed classroom environment to promote positive interactions and collaborative learning.
- Provided individualized support to students, fostering their artistic skills and confidence.
- Organized and coordinated hands-on artistic activities to encourage active participation, involvement, and teamwork.
Culinary Server Associate, Waitress
Tel Hai
Honey Brook
08.2022 - 09.2022
- Customer Service
- Elderly Care
- Care Of Medical Diets
- Kitchen Helper
- Cleaning
- Waitress
Education
High School Diploma -
Twin Valley High School
Elverson, PA06-2023
Some College (No Degree) - Arts Education
Maryland Institute College of Arts
Baltimore, MDSkills
- Adobe Software Proficiency
- Sales/Negotiation Skills
- Fine Arts Expert
- Journalism/Writing Skills
- Public Speaking
- Creativity
- Problem-Solving
- Entrepreneurship
- Organizational Skills
- Teamwork
- Activities Organizer
- Management
- Stocking
- Time Management
- Customer service
- Translating skills
- Interpersonal skills
- Team training
- Customer complaint resolution
- Facility management
- Visual merchandising
- Daily operations management
- Customer relationship management
- Inventory management
- Problem solving
- Stakeholder collaboration
- Staff scheduling
- Conflict resolution
- Effective communication
- Leadership skills
- Staff hiring and retention
- Motivational leadership
- Systems and software expertise
- Regulatory standards
- Product restocking
- Workforce planning
- Resource coordination
- Staff recruitment
- Customer service
- Retail
- Negotiation tactics
- Verbal and written communication
- Adaptability and flexibility
Languages
Spanish (Advance) (Speak/Write/Read), English (Advance) (Speak/Write/Read)
References
Available upon request.
Languages
English
Full Professional
Spanish
Native/ Bilingual
Italian
Elementary
Portuguese
Elementary
References
References available upon request.
Timeline
Department Manager
Walmart
06.2025 - Current
Supervisor
Sheetz
08.2024 - 05.2025
Customer Service
Wawa
05.2024 - 08.2024
Customer Service
Taco Bell
01.2024 - 05.2024
Admissions Secretary
Maryland Institute College of Arts
08.2023 - 05.2024
Customer Service
Wendy’s
06.2023 - 12.2023
Art Teacher, Costumer Service, Secretary
Morgantown Arts and Holistic Center
06.2023 - 08.2023
Stocker/Produce Associate
Produce Junction
10.2022 - 08.2024
Culinary Server Associate, Waitress
Tel Hai
08.2022 - 09.2022
High School Diploma -
Twin Valley High School
Some College (No Degree) - Arts Education
Maryland Institute College of Arts
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