Drew Thueson
Summary
To gain a solid foundation in an environment where my work ethic and experiences would highly contribute to company goals and career advancement. To provide excellent problem-solving and interpersonal skills in facilitating individual and group peak performance outcomes.
Overview
7
7
years of professional experience
Work History
Truck Driver
Roto-Rooter Plumbing & Water Cleanup
05.2025 - 09.2025
- Operated heavy-duty trucks to transport materials to job sites efficiently.
- Ensured compliance with safety regulations and maintained accurate delivery logs.
- Collaborated with team members to schedule timely deliveries and pickups.
- Conducted routine inspections on vehicles to ensure optimal performance and safety.
- Managed loading and unloading of materials, ensuring proper handling techniques.
- Assisted in training new drivers on company policies and safe driving practices.
- Maintained communication with site supervisors regarding delivery statuses and schedules.
Truck Driver
Clear Zone Construction
02.2023 - 05.2025
- Painting roads, signs and putting up barriers
- Operated with safety and skill to avoid accidents and delays.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Cross Trained Agent
Piedmont Airlines
02.2021 - 02.2023
- Ramp Agent-loading and unloading luggage, cleaning plane, removing sewage from plane, filling water, marshaling plane in and out, loading plane with ice
- Customer Service Agent- helping passengers check in, taking luggage, rebooking passengers, boarding passengers, jet bridge operations, assisting captain with needs
- Assisted passengers with check-in processes, ensuring smooth travel experiences.
- Resolved customer inquiries and issues, enhancing overall satisfaction and loyalty.
- Coordinated baggage handling procedures to maintain efficiency and minimize delays.
- Trained new staff on operational protocols and customer service standards.
- Monitored flight schedules and communicated updates to passengers promptly.
- Maintained compliance with safety regulations during all operational activities.
- Collaborated with team members to streamline boarding processes, improving turnaround times.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Truck Driver
Action Propane
09.2018 - 01.2021
- Delivering propane to residential and commercial companies. Driving tanker trucks. Keeping track of daily orders to turn in at end of day. Planning route each day.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
Education
undefined
Lewis and Clark State College
01.2005
High School Diploma - undefined
Parma High School
01.2002
Skills
- Collaboration
- Time Management
- Leadership
- Communication
- Creative
- Microsoft Office
- Customer Service
- Class A CDL, Passenger & Tanker Endorsements
Timeline
Truck Driver
Roto-Rooter Plumbing & Water Cleanup
05.2025 - 09.2025
Truck Driver
Clear Zone Construction
02.2023 - 05.2025
Cross Trained Agent
Piedmont Airlines
02.2021 - 02.2023
Truck Driver
Action Propane
09.2018 - 01.2021
undefined
Lewis and Clark State College
High School Diploma - undefined
Parma High School
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