Drew Valadez
Santa Clara,CA
Summary
Highly skilled professional with a diverse background in retail leadership, office administration, inventory management, and customer service across various industries. My diverse background, including roles in law enforcement support and the hospitality sector, showcases my ability to enhance operational efficiency, drive sales, and maintain high service standards. Equipped with a solid educational foundation and relevant certifications, I bring a well-rounded skill set to any team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Produce Manager
Whole Foods Market
20955 Stevens Creek Blvd, Cupertino, CA 95014
06.2024 - Current
- Enhanced customer satisfaction with knowledgeable assistance in produce selection, storage, and preparation.
- Organized displays that showcased fresh produce offerings, driving increased customer interest and sales.
- Demonstrated strong leadership skills by stepping into management roles when necessary, ensuring smooth operations in the absence of a manager.
- Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover.
- Managed budgets responsibly by tracking expenses closely and adjusting spending as necessary to achieve financial goals.
- Continuously improved processes and procedures within the department to maximize efficiency, reduce waste, and increase overall profitability.
Office Administrator
California Highway Patrol
2020 Junction Avenue San Jose, CA 95131
12.2023 - 06.2024
- Courteously and professionally answered incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Greeted and assisted visitors at the reception counter directing them to the proper area personnel.
- Checked the status of stored vehicles via California Law Enforcement Telecommunications System (CLETS) or the California Automated Reporting System (CARS).
- Scheduled child care seat and Vehicle Identification Number (VIN) appointments.
- Processed and assisted in miscellaneous sales such as collision reports, arrest reports, and stored vehicle reports or publications.
- Completed clerical tasks such as filing, copying, and distributing mail.
Bakery Order Writer(Buyer/Inventory Replenishment)
Whole Foods Market
01.2022 - 12.2023
- Replenished bakery goods through proper purchasing procedures and inventory management.
- Regularly monitored open POs and processed credit requests to keep up with outstanding orders, deliveries, invoices, or payments, and followed up with vendors as needed.
- Ensured correct and accurate signage for sales floor to increase customer awareness and bring in more traffic.
- Built planograms for merchandising displays to help maximize sales
- Restocked retail items while maintaining a tidy and organized store environment to comply with cleanliness standards.
- Used product knowledge while providing excellent customer service to help drive sales.
Bakery Clerk/Bakery Manager
Sprouts Farmers Market
09.2020 - 01.2022
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Enforced compliance with food safety standards with proper food storage, sanitation, and labeling.
- Maintained and controlled inventory of baked goods through proper ordering procedures, production, and Fresh Item Management(FIM).
- Managed all baking operations professionally and handled all problems confidently.
- Demonstrated leadership as a trainer to all new bakery team members on successful strategies to meet operational and sales targets.
Cocktail Waitress
Hotel Valencia Group
08.2019 - 03.2020
- Greeted new customers, discussed specials, answered customers' questions, recommended items, and took food/drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Increased sales significantly by upselling higher-end products to customers.
- Collected payments for food and drinks served, balanced cash receipts, and maintained an accurate cash drawer.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled multiple tables and tasks in an efficient manner, including cleaning and clearing of tables in lounge areas.
Server
Straits, Chris Yeo Group
09.2018 - 12.2019
- Greeted customers with a warm welcome and cultivated relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs while utilizing upselling techniques
- Worked with a POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized slow periods to do side work including polishing glassware and silverware, folding dining room napkins, restocking supplies, and maintaining overall cleanliness.
Server/Bartender
Roots & Rye, Chris Yeo Group
04.2016 - 09.2018
- Greeted and seated customers in a friendly manner.
- Prepared cocktails, cocktail garnishes, beer, wine, and spirits for customers at the bar and dining areas.
- Took food orders from guests and recommended beverage pairings to go along with their meals.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Monitored cash registers and collected payments for drinks and food through a POS system.
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
Team Member
Chipotle Mexican Grill
08.2015 - 04.2016
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payments for order totals.
Courtesy Clerk
Safeway
06.2015 - 09.2015
- Assisted in the quick and efficient checkout service for customers by helping to unload grocery items onto check stands, bagging groceries, and providing carry-out services.
- Maintained a clean and tidy checkout area to optimize service delivery.
- Returned unwanted items to the correct store locations and restocked shelves.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
Team Manager
Mike Allen Sports
11.2014 - 03.2015
- Timed practices, kept track of player statistics, recorded scorebook during games, filmed each game, etc.
- Coordinated team collaboration to share ideas and build best practices.
- Built trust with athletes and coaching staff by being courteous, respectful, responsible and professional at all times.
Education
AA - Psychology
San Jose City College
POST Certified Course - Criminal Justice
Golden West College
High School Diploma -
Gunderson High School
06.2015
Skills
- Exhibits exceptional communication skills, both verbally and written
- Flexibility in a variety of challenging environments
- Ability to work in a fast-paced, intense environment smoothly
- Ability to work well in diverse teams by understanding the needs of my peers
- Demonstrates effective leadership abilities through proactive team guidance and fostering a collaborative work environment
- Experience in Micros POS system, PC, and Macintosh computers Proficiency in internet applications such as Microsoft Word, Microsoft Excel, Microsoft Outlook, etc
- Multi-line phone proficiency and other administrative skills
- Dependable and highly self-motivated with excellent customer service and problem-solving skills
- A quick learner who is eager to further my knowledge and skills
Certification
- Public Safety Dispatcher Basic Course Training - 120 hours
Additional Information
References Available Upon Request
Timeline
Assistant Produce Manager
Whole Foods Market
06.2024 - Current
Office Administrator
California Highway Patrol
12.2023 - 06.2024
Bakery Order Writer(Buyer/Inventory Replenishment)
Whole Foods Market
01.2022 - 12.2023
Bakery Clerk/Bakery Manager
Sprouts Farmers Market
09.2020 - 01.2022
Cocktail Waitress
Hotel Valencia Group
08.2019 - 03.2020
Server
Straits, Chris Yeo Group
09.2018 - 12.2019
Server/Bartender
Roots & Rye, Chris Yeo Group
04.2016 - 09.2018
Team Member
Chipotle Mexican Grill
08.2015 - 04.2016
Courtesy Clerk
Safeway
06.2015 - 09.2015
Team Manager
Mike Allen Sports
11.2014 - 03.2015
AA - Psychology
San Jose City College
POST Certified Course - Criminal Justice
Golden West College
High School Diploma -
Gunderson High School