Drewana Nicholson
Raleigh,NC
Summary
Focused Receptionist with a few years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
5
5
years of professional experience
Work History
Receptionist (Financial Coordinator)
Cary Oral Surgery
Cary, NC
06.2023 - 10.2023
- Efficiently managed the front desk, serving as the first point of contact for clients, visitors, and telephone inquiries
- Implemented a professional and welcoming atmosphere, ensuring a positive first impression
- Effectively maintained office supplies and ensured a well-organized and tidy reception area
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Pharmacy Customer Service Rep
Trialcard
Morrisville, NC
06.2021 - 06.2023
- Handling 30+ calls daily, with tasks including, signing up patients, retrieving patients data, presenting product information, providing technical support to pharmacists
- Coordinating the financial aspects of healthcare services to ensure patients have access to life saving treatments they need, and serving as a vital resource to patients and healthcare providers for all facets of their treatment access
- Help eliminate barriers for patients, increase their access to medications.
Cashier/Customer Service
Publix
Raleigh, NC
10.2020 - 12.2020
- Greeting customers when they walk into the store
- Working my assigned register, handling between 20-30 customers during my shift
- Processing cash,checks, & credit card payments
- Identifying damaged items & notifying a supervisor
- Building relationships with customers through friendly conversation
- ( Resigned due to cut hours)
Cashier
Chipotle
Raleigh, NC
04.2019 - 05.2020
- Accepted payment from customers and made changes as necessary
- Checked the quantity and quality of received products
- Cleaned and maintained the beverage area, display cases, equipment, and order transaction area
- Cleaned and prepared various foods for cooking or serving
- Suggested additional items to customers, as appropriate, to increase restaurant sales
- Delivered exceptional service by greeting and serving customers in a timely manner
- ( Resigned due to COVID)
Sales Associate
Journeys
Raleigh, NC
05.2018 - 12.2018
- Met and exceeded personal sales goals and standard of performance
- Provided a fun, full service experience to all customers
- Completed all point of sale functions as required
- Maintained store appearance and stockroom organization
- Eectively communicated all store needs to management
- Stay up-to-date with current fashion trends
- Understood the Journey's culture and demonstrated it to the team
- (Laid o due to season ending)
Education
High School Diploma -
Rolesville High School
North Carolina Central University
Skills
- Customer Service
- Effective Communication
- Multitasking and Prioritization
- Computer Proficiency
- Microsoft Office
- Office Management
- Technical Support
- Data Entry
- File Management
- Scheduling Appointments
- Attention to Detail
Languages
English
References
- Alexis McCoy, Prev. Supervisor at Trialcard, (919) 438-8333, alexis.mccoy@trialcard.com
- Gwen Harris, Prev. Manager at Cary Oral Surgery, (919) 638-5287, gwen@caryoralsurgery.com
Timeline
Receptionist (Financial Coordinator)
Cary Oral Surgery
06.2023 - 10.2023
Pharmacy Customer Service Rep
Trialcard
06.2021 - 06.2023
Cashier/Customer Service
Publix
10.2020 - 12.2020
Cashier
Chipotle
04.2019 - 05.2020
Sales Associate
Journeys
05.2018 - 12.2018
High School Diploma -
Rolesville High School
North Carolina Central University
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