Summary
Overview
Work History
Education
Skills
Timeline
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Dreyonna Dukes

Cincinnati,OH

Summary

Dynamic professional with a proven track record at Upshift Digital, excelling in customer service and problem-solving. Demonstrated ability to enhance team efficiency and customer satisfaction through exceptional communication and time management skills. Skilled in multitasking and maintaining composure under pressure, contributing to significant improvements in operational workflow.

Overview

4
4
years of professional experience

Work History

Upshift

Upshift Digital

Crew

AVI Foodsystems
02.2024 - 08.2024
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Dietary Aide

Jewish Hospital
10.2022 - 01.2023
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.

    • Crew Member

    Jersey Mike's Subs
    06.2022 - 10.2022
    • Took orders, prepared meals, and collected payments.
    • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
    • Worked well with teammates and accepted coaching from management team.
    • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
    • Trained new team members on procedures, customer service, and sales techniques.

    Team Member

    Popeyes
    12.2021 - 04.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

    • Crew Member

    Chipotle
    10.2020 - 11.2021
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

    • Crew Member

    IHOP
    09.2020 - 10.2020
    • Worked front counter, drive-thru and other areas.
    • Took orders, prepared meals, and collected payments.
    • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
    • Worked well with teammates and accepted coaching from management team.

    Education

    Health

    Hughes STEM High School
    Cincinnati, OH
    05.2022

    Skills

    • Friendly, Positive Attitude
    • Teamwork and Collaboration
    • Customer Service
    • Problem-Solving
    • Time Management
    • Attention to Detail
    • Flexible and Adaptable
    • Excellent Communication
    • Computer Skills
    • Organizational Skills
    • Calm Under Pressure
    • Active Listening
    • Decision-Making
    • Verbal Communication

    Timeline

    Crew

    AVI Foodsystems
    02.2024 - 08.2024

    Dietary Aide

    Jewish Hospital
    10.2022 - 01.2023

    Crew Member

    Jersey Mike's Subs
    06.2022 - 10.2022

    Team Member

    Popeyes
    12.2021 - 04.2022

    Crew Member

    Chipotle
    10.2020 - 11.2021

    Crew Member

    IHOP
    09.2020 - 10.2020

    Upshift

    Upshift Digital

    Health

    Hughes STEM High School

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