Dria Hill
Atlanta,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Cleaner
Reliable Cleaning
Atlanta, GA
05.2023 - Current
- Laundered sheets and other bedding, made beds and fluffed pillows.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Interacted pleasantly with clients and guests when performing daily duties.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Used cleaning chemicals following proper guidelines.
Style Consultant
Target
06.2021 - 05.2023
- Developed signature looks for customers for appearances in events and parties and casual wear for the season.
- Developed wardrobes for numerous customers to promote image and self-confidence.
- Promoted ongoing sales, promotions and upcoming events, boosting sales.
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
Kitchen worker and manager
The Craxk House
09.2020 - 03.2021
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Transported food items from storage areas to kitchen for prepping.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Sanitized dining ware and kitchen equipment according to health code standards.
Pet Resort Associate
Pet Paradise, Overnight
08.2019 - 12.2020
- Cleaning and maintaining pet areas of the resort in such a manner toprovide an odor-free and low-stress environment for the pets
- Reporting any unusual behaviors, injuries, or critical information tomanagement and veterinarian services if applicable
- Emptying trash, mops all floors, and cleans restrooms, common areas, andemployee breakroom.
Security Officer
Marksman Security
05.2020 - 09.2020
- Address and enforce property rules and regulations according to propertystandards
- Communicate effectively with customers, employees, and visitors
- Execute policy & procedures, accept & respond to verbal & writteninstructions/directives
- Prepare clear, concise, accurate reports (written & incident reportsoftware)
- Operate Access Control System.
Honors Office Assistant
Albion College Honors, Albion
01.2019 - 05.2019
- Reviewed files, records and other documents to obtain information to respond to requests.
- Supported staff on special assignments and projects.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
Sports Information Assistant
Albion College, Albion Mi
10.2015 - 05.2019
- Managed the press box and scorer's table at home events
- Assisted Sports Information Director with duties
- Managed headshot photos for sport teams
- Recording live video feed of sporting events
- Attended press interviews with coaches and sports director.
Security Officer
Wellstar Health System
06.2018 - 08.2018
- Monitored and authorized entrance and departure of vehicles, cargo trucksand visitors
- Circulated among visitors, patrons and employees to preserve order andprotect property
- Monitored and authorized entrance and departure of employees andvisitors
- Secured all doors in the office and main building after hours
- Detected suspicious activities and watched for criminal acts and ruleinfractions
- Responded to calls in both routine and emergency situations.
Sales Associate
Rainbow
05.2017 - 08.2017
- Maintained an up-to-date knowledge of product and service offerings toserve as an informational resource to customers and team members
- Answered questions regarding the store and its merchandise
- Provided repeat customers with exceptional care and attention
- Prepared merchandise for the sales floor
- Keep work areas clean and neat at all times.
Cashier
Cookout
12.2014 - 08.2015
- Described products and services in detail
- Moved new inventory to the sales floor and arranged it on shelves orother displays in an attractive manner
- Checked merchandise multiple times during each shift and restockedproducts when they were running low
- Ensured that condiments and napkins were packed with each order
- Received payments by cash, credit and personal check and gave back thecorrect change
Education
Bachelor of Arts - Kinesiology-Exercise Science, Communication Studies
Albion College
Albion, MI05.2019
Skills
- Professional Relationships
- Sales Goal Achievement
- Microsoft Word
- Critical Thinking
- Administrative and Office Support
- Data Processing
- Medical Terminology
- Communications Strategies
- POS Systems and Ordering Platforms
- Operational Efficiency
- Invoice Preparation and Processing
- Housekeeping
- Chemical Handling
- Customer Service
Timeline
Cleaner
Reliable Cleaning
05.2023 - Current
Style Consultant
Target
06.2021 - 05.2023
Kitchen worker and manager
The Craxk House
09.2020 - 03.2021
Security Officer
Marksman Security
05.2020 - 09.2020
Pet Resort Associate
Pet Paradise, Overnight
08.2019 - 12.2020
Honors Office Assistant
Albion College Honors, Albion
01.2019 - 05.2019
Security Officer
Wellstar Health System
06.2018 - 08.2018
Sales Associate
Rainbow
05.2017 - 08.2017
Sports Information Assistant
Albion College, Albion Mi
10.2015 - 05.2019
Cashier
Cookout
12.2014 - 08.2015
Bachelor of Arts - Kinesiology-Exercise Science, Communication Studies
Albion College
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