DRIANNE ALFARO
Carrollton,TX
Summary
Goal-driven Operations Manager bringing eight years' experience in the court reporting industry. Successful at working under tight deadlines and demanding objectives. Decisive and resourceful team builder versed in sales, management and process improvement. Adding value to any organization in need of great collaboration, interpersonal and multitasking abilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Baker International Insurance
Lewisville, TX
03.2023 - Current
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Identified and obtained evidence to ascertain claim value.
- Negotiated and settled claims according to information presented through reports, research and data verification.
Operations Manager
Esquire Deposition Solutions
Dallas, TX
04.2014 - 09.2022
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
- Demonstrated leadership by making suggestions with coworkers and helping to train others.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified court reporters to fill open positions.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Measured and reviewed performance via KPIs and metrics.
- Addressed customer concerns with suitable solutions.
- Created corrective actions based on adverse KPI trends.
- Guided employees on understanding and meeting changing customer needs and expectations.
CART Writer
Cauthen & Associates, Inc
Fort Worth, Texas
01.2009 - 05.2013
- CART writer for the hearing impaired.
- Edited documents for grammar, clarity, content and formatting.
- Performed in-depth research into topics to write clear and accurate copy.
- Proofread and edit transcript to correct mistakes.
Education
Court Reporter Certificate -
Arlington Career Institute
02.2008
Skills
- NetSuite
- Microsoft Office
- Management
- Solaria
- Training & Development
- Ring Central
- Hiring and Onboarding
- Problem-Solving
- Zoom
- Webex
- Customer Service
Certification
- Texas Certified Court Reporter - #8400
Timeline
Claims Adjuster
Baker International Insurance
03.2023 - Current
Operations Manager
Esquire Deposition Solutions
04.2014 - 09.2022
CART Writer
Cauthen & Associates, Inc
01.2009 - 05.2013
Court Reporter Certificate -
Arlington Career Institute
- Texas Certified Court Reporter - #8400
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