LYDIA SETTLES
Chandler,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Claims Representative
One claim solution
Gilbert, Arizona
02.2026 - Current
- Negotiating Settlements: Directly communicate and negotiate claim settlements with property and casualty insurance adjusters on behalf of contractors.
- Processed claims using company software for accuracy and efficiency.
- Managed phone calls, emails, written communication, and tracked status meticulously to advance open insurance files.
- Investigated complex billing issues to identify discrepancies and provide solutions.: Investigate and resolve billing discrepancies, policy coverage questions, and carrier holdups alongside team members.
- Collaborated with team members to achieve project goals and improve workflow.: Work in small, goal-driven teams combining advocates and support liaisons to hit performance metrics and qualify for quarterly bonuses.
- Educated clients on policy terms and claim procedures, enhancing their understanding and satisfaction.
Training Supervisor
Inc Stores
Gilbert, USA
07.2018 - 01.2026
- Developed and implemented comprehensive training courses for all CS employees, covering systems (e.g., NetSuite), policies, communication, and product knowledge.
- Led onboarding and coaching for new hires, driving faster ramp-up times and improving team performance through hands-on development and continuous support.
- Monitored key performance indicators (KPIs) across the team-including AHT, CSAT, resolution rate, and adherence-to identify trends, improve productivity, and address performance challenges.
- Monitored key performance indicators (KPIs) across the team, including AHT, CSAT, resolution rate, and adherence, to identify trends and address performance challenges.
- Collaborated with sales, product, and warehouse teams to streamline workflows and support internal initiatives that enhanced customer experience.
- Cultivated positive, accountable team culture that balanced performance goals with personalized development and maintained high-quality service delivery.
Education
Licensed Aesthetician -
Portland School of Beauty
Portland, OR 08.2009 - 01.2010
High School Diploma -
Long View Private School
Long Beach, CASkills
- Claim negotiation
- Claims assessment
- Claims advocacy
- Claims training
- Billing review
- Customer support
- Client relationship management
- NetSuite
- Microsoft Office
- Prioritization
- Attention to detail
- Peer coaching
- Negotiation
Timeline
Claims Representative
One claim solution
02.2026 - Current
Training Supervisor
Inc Stores
07.2018 - 01.2026
Licensed Aesthetician -
Portland School of Beauty
08.2009 - 01.2010
High School Diploma -
Long View Private School