Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Drina K Tilus

Cambridge,MA

Summary

Dynamic and empathetic professional with a proven track record at Vinfen Corporation, adept in crisis management and leveraging organizational skills to empower individuals facing housing challenges. Committed to providing

empathetic assistance to families and individuals facing housing crisis, ensuring the timely assessment of their sheltering needs and eligibility for support programs. Possess a strong ability to interpret and apply complex regulations while fostering collaborative relationships with community agencies.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Housing Support Specialist

Vinfen Corporation
11.2023 - Current


  • Conducting in persons and telephonic intake with families and individuals experiencing housing crisis to evaluating housing needs and financial situations to determine suitable housing options, temporary shelter placement and helping families and individuals facing homelessness break housing barriers to finding suitable housing.


  • Helping clients complete applications for housing and rental assistance programs and also locating affordable apartments around Massachusetts including LIHTC, public housing via CHAMP, Section 8, RAFT, MRVP, Poah, Homebase, grants from the ACOs for move-in cost and furniture assistance for individuals and families.
  • Connecting clients with community resources and support services, such as counseling, or job training, DV program and also Assists eligible clients in obtaining assistance by referring them to appropriate agencies such as DTA,SSI,Child Care services, UI ,CTI, ect…
  • Advocate on behalf of clients to address landlord disputes, negotiate lease terms, or resolve housing issues.
  • Providing clients with information on tenant rights, responsibilities, and budgeting for housing expenses.
  • Meeting with clients in the community or at their home to offer ongoing support to ensure clients maintain their housing and addressing any emerging challenges. Weekly, biweekly or monthly follow up on a case by case basis.
  • Authorizes support services such as transportation, internet, access to electronic devices,Movers arrangements, Funiture and household appliances delivery services to help clients transitioning into their new homes smoothly.
  • Maintains communication with other community agencies, landlord, shelter providers and state agencies serving clients to ensure that needed resources are made available to ensure permanent housing placements and long-term housing stability.

Home Care Coordinator

Visiting Angles
07.2018 - 11.2023
  • Conducted regular follow-ups with patients to ensure satisfaction with provided services and address any concerns or needs.
  • Acting as point of contact between, Client, families, referrals, healthcare providers and insurance companies, traveling to clients home and families as needed .
  • Maintained a high level of customer satisfaction by addressing concerns promptly and professionally.
  • Enhanced patient care by coordinating and scheduling home healthcare services.
  • Advocated for clients'' rights throughout their interactions with healthcare professionals; ensuring they receive the appropriate levels of service according to their unique needs.
  • Monitored patients'' progress and adjusted care plans accordingly for optimal results.
  • Assisted families in understanding available resources, insurance coverage options, and financial implications related to home-based health services.
  • Developed personalized care plans to address individual patient needs and preferences.
  • Evaluated caregiver performance through regular assessments, providing feedback for improvement when needed.
  • Trained new staff members on company policies.
  • Established strong relationships with local resources and healthcare providers to enhance referral networks and expand service offerings for clients in need of home-based care solutions.
  • Proactively identified potential risks or issues in the provision of home-based care, implementing corrective actions as necessary.
  • Facilitated smooth transitions from hospital discharges to in-home care by coordinating necessary resources and support systems.
  • Stayed current on industry trends, changes in regulations, and technological advancements in order to provide up-to-date solutions for clients.
  • Contributed to continuous process improvements within the organization through proactive problem-solving efforts.

Homeless Coordinator

A Better Tommorow Services
06.2016 - 07.2018
  • Conducted intake with individuals and immigrant families to determine their eligibility for housing search assistance, emergency shelters, and rental assistance.
  • Assisted families with housing applications for public housing, section 8, projects based, MRVP, affordable housing in the state of Massachusetts.
  • Weekly or biweekly follow up with client, meeting families in the community or their home to provide tenancy sustaining support and maintain communication with other community agencies, landlords , shelters.
  • Connecting immigrants families and individuals with housing, including healthcare, legal assistance, DTA, Workshop and other essential services
  • Working with local organizations, shelters, and social services to create a network of support.
  • Conducting outreach to inform immigrants about available resources and support systems.
  • Advocate on behalf of clients to address landlord disputes, negotiate lease terms, or resolve housing issues.
  • Providing clients with information on tenant rights, responsibilities, and budgeting for housing expenses.

Education

Associate Of Applied Science - Business Administration

Pierpont Community And Technical College
Fairmont, WV
12.2023

Skills

  • Organizational Skills: Ability to keep track of multiple cases, schedules, and documentation
  • Communication: Strong verbal and written communication skills for interacting with clients, families, and other professionals
  • Problem-Solving: Ability to assess situations, identify problems, and develop effective solutions
  • Empathy and Sensitivity: Understanding and addressing the emotional and psychological needs of clients
  • Assessment and Planning: Skills in evaluating client needs and developing comprehensive care plans
  • Negotiation and Advocacy: Ability to advocate for clients and negotiate with service providers and local agencies
  • Crisis Management: Handling urgent and high-pressure situations effectively
  • Cultural Competence: Understanding and respecting cultural differences in client backgrounds and needs
  • Knowledge of Resources: Familiarity with community resources, services, and support systems
  • Documentation and Record-Keeping: Accurate and thorough record-keeping for tracking progress and ensuring continuity of care
  • Fluency: Ability to speak, read, write, and understand one or more languages at a high
  • Translation and Interpretation: Skills in translating or interpreting between languages in both written and spoken forms
  • Software Proficiency: knowledge of software applications, such as word processors (eg, Microsoft Word), spreadsheets (eg, Microsoft Excel), and presentation tools (eg, Microsoft PowerPoint)
  • Internet Navigation: Ability to use web browsers to search for information, navigate websites, and manage email
  • File Management: Skills in organizing, saving, and retrieving files and folders on a computer
  • Compliance Knowledge: Understanding HIPAA regulations and requirements for protecting PHI
  • Data Privacy: Implementing and maintaining privacy practices to safeguard sensitive information
  • Security Measures: Applying technical and administrative safeguards to protect electronic PHI (ePHI) from breaches or unauthorized access

Certification

Freedom trail realty school-Boston Ma

  • Certified real state agent

Penn foster career school- Scranton Pa

  • Paralegal training

Academy for health care-Malden Ma

  • Nursing assistant training

Languages

Haitian Creole
Native or Bilingual
Spanish
Professional Working
English
Native or Bilingual
French
Native or Bilingual

Timeline

Housing Support Specialist

Vinfen Corporation
11.2023 - Current

Home Care Coordinator

Visiting Angles
07.2018 - 11.2023

Homeless Coordinator

A Better Tommorow Services
06.2016 - 07.2018

Associate Of Applied Science - Business Administration

Pierpont Community And Technical College

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Drina K Tilus