Drinda Reynolds
Rochester,MI
Summary
- Business professional that can be successful in both Enterprise IT Management and Business Operations. Strength in Information Technology and Operations thru Service and Warranty (OE and Aftermarket) segments.
- IT: Senior Manager of Systems: ERP, WMS, BI, Infrastructure, AWS, Contracts, Vendor Management, PMO Mgr., BRM, PM & BA, Project Launches and EDI, SAAS third-party, Budget, ERP Roadmap, Strategic Partnerships, Steering Committee and Strategic Planning.
- Business: Sales, Supply Chain Management, Program Management, Customer Service Leadership, Management, Purchasing, Pre-Production Planning, Engineering BOM, Changes and Warranty.
Overview
20
20
years of professional experience
1
1
Certification
Work History
IT Lead, Product Owner & Project Manager/Senior BA Maintenance and Procurement, Operations
Mosaic Company
01.2023 - 01.2025
- Leader for New Project Intake, Scope, Definition and Vendor Partnerships
- Develop Business Cases for Approval using Agile Scrum User Stories
- Road Mapping and Project Reporting sent to CIO
- Assist in Ops launch to S4Hana- SAP
Senior Manager IT Enterprise Applications
Trex Company, Inc.
01.2021 - 01.2023
- Enterprise Application IT Manager- Manufacturing, Marketing, Sales, Supply Chain, Procurement, Finance and Warehouse Management.
- Vendor Management - Oracle, JDE, SAP, PINC, Power Platform, Power BI
- Staff Management - Performance Reviews, Metrics, Workload and Project Initiatives
- 7 direct reports
- Technology Stack and Road Mapping - Operations, Finance, HR, Manufacturing and Warehouse Projects
- Budget - Monthly Technology Payments, Accruals, Staff Aug, Projects, and entertainment spend/budget
- Responsible for leading the teams to provide system diagrams, data mapping, process mapping and business analysis of all EA systems, including but not limited to ERP (JD Edwards), CRM (Salesforce), BI (Cognos/Qlik), Warehouse Management, Yard Management, and the Data Warehouse.
- Strong Project Management Skills and experience planning, budgeting, and resource allocation.
Senior Service Account Manager
Harman International
01.2018 - 01.2021
- Quality, Warranty & Aftermarket Service Leader: Supply Chain Management of Audio, Speakers and Amplifier program parts set up and support for all Customer programs such as Subaru, FCA, Toyota and Harley Davidson, Ford.
- Customer Facing Role: Internal and External- OEM Network
- Aftermarket Service Parts Management, Service Center Management for Remanufacturing
- Procurement for OE Vendors and Back up Sourcing
- Quality Metrics for future Supply Commitments
- Program Manager for New Product Introduction- launches via Service Supply Chain Management
- Launched SAP EDI set up for Plant Inventory
OE Project Manager - Ecommerce Dealership Sales Consultant
General Motors Company
01.2017 - 01.2018
- Deployed Marketplace Ecommerce website for New/Used/Certified vehicles & Aftermarket Service Parts
- Strengthened company's business by leading implementation of new website and having in-depth knowledge of Sales and Marketing, PLM, Aftermarket, Accessories and Warranty business segments.
- Agile Program Management: Project Plans, Documents, Training and User Testing.
- Managed Tagging and Testing Tools for Ecommerce Website
- Managed Creative Team to extrapolate Website requirements
IT PMO - Program Manager & Business Analyst
Harman International
01.2015 - 01.2017
- Project Management & Business Analyst duties – Supply Chain, Engineering, Sales, Service, SAP, Logistics, Warehouse & Finance related projects Gather, document and present, Business Requirements for IT Projects
- Requirements Gathering
- Program Timing with Task Break Down- WBS
- Create Test Scripts and perform User Acceptance Testing
- Train Business Users on new systems
IT Global Data Business Analyst- Dealerships, Sales and Aftermarket, Supply Chain Consultant
Ford Motor Company
01.2014 - 01.2015
- Big Data: Global Information Standards for SCM Part Structure Projects, Financial, BOM -Supply Chain and Aftermarket (Service & Sales)- regionally and Business Development considered a SME on BOM.
- Utilization of BI tools and Excel for Reporting.
IT Specialist, Business Relationship Manager
Eaton Corporation
01.2012 - 01.2014
- Sales, Supply Chain & Marketing, Aftermarket Service Warranty, Product Catalog, Call Center
- Responsible for leading the effective process deployment of CRM sales and marketing support capabilities across the global Vehicle Group operations for Sales, Aftermarket (Service), Marketing, Warranty and Call Center, Product Catalog, Reliability, Asset Management, and COTS systems. Along with BI reporting to capture sales for annual, 5-year planning and Strategic Plan cycles.
- Built Strategic Roadmaps for All CRM products- Current State & Long-Term Strategy
Aftermarket National Account Sales & Supply Chain Management (PM)
Federal Mogul
01.2011 - 01.2012
- Primary interface for customers with respect to new product launches, fill rate and inventory availability.
- (SCM) Strong co-ordination with Sales Management and Marketing organizations as well as across the Supply Chain Organization, Demand Planning, Sourcing and Purchasing.
Director of Contracts and Vendor Management
Kelly Services
01.2011 - 01.2011
- Contract Negotiation and Validation- Managed Service Providers
- Managed Evaluation of Vendors and verification of qualifications
- Validation of Contracts, Licenses, Certifications, Insurances, BBB, Women Owned
- Business Sponsor for Salesforce launch- to store all contracts and Vendors Workflow
- Managed 8 direct reports and 1 contracted vendor
IT Procurement/IT Contracts Manager
Ally Financial
01.2010 - 01.2010
- Review and Update all Information Technology contracts for validity.
- Meet with Sourcing Consultants and review all MSA, SLA, Addendum, Word Orders and ITSR’s for completeness.
- Led program team for Federal Audit readiness, ensuring process, documents and authority levels were met to satisfaction.
Prototype Buyer & Engineering Supplier Liaison
American Axle & Manufacturing
01.2005 - 01.2009
- Program Manager for Prototype Powertrain Product Orders.
- Collaborative team-member for implementation of Oracle Supplier Warranty System
- Developed Vendor/Supplier Relationships
- Executed Project Purchase Orders and followed up for 100% on time delivery
Education
MPA - Public Administration
University of Michigan, Dearborn
Dearborn, MI01.2002
BA - Management, Psychology, Sociology
University of Michigan Dearborn
Dearborn, MI01.1999
AS - Pre-Medical And Respiratory Therapy
Oakland Community College
Royal Oak, MI01.1992
PMP Training - undefined
PMI Institute
01.2016
Skills
- Mosaic Company
- Jira, Azure, Teams, Microsoft Copilot, Power Apps, Power Point, SaaS solutions, Cots software deployment, Safe Certification class PO/PM, SAP ECC, Maximo, S4Hana
- Trex Company, Inc
- JDE 91 & 92, BI-Qlik Sense, Cognos, Power BI, Power Apps, Supplier Portal SAAS, Yard Management SAAS, UKG, BI-Workday, Smoothie, EDI Interface, SharePoint, Solar Winds, Jira, Scrum, Demand Works, Labor Management, Warehouse Management, AWS, Sales Force, Asset Management, Syntertrade SAAS, Oracle Cloud, AuditBoard, IBM Data Warehouse, SQL, Smartsheet, Clarity Salesforce
- Harman International
- SAP rel 3/6, Confluence, Clarity, MS Office, Ariba Procurement, Singer SRM, SharePoint, Qlik, EDI Interface
- General Motors
- Ecommerce Website Deployment, Tagging, Agile/Scrum, Clarity, SharePoint, Creative Direction
- Eaton/AAM
- Oracle ERP Suite rel 12c, Siebel CRM, Siebel Warranty, Oracle Call Center, Oracle Service Request, Oracle Asset Management, Ariba Procurement, JDE, CMMS
- Kelly Services
- Salesforce
- Ford Motor Company
- WERS (IBM IMS6), AVBOM, RSW, WIPS, CMMS, Sales Force/Force, SAP, RSW, Yellow Belt, Value Stream Mapping
- Federal Mogul
- JDE/AS400, Oracle, SAP r3, Various Cots Systems
- Agile methodology
- Problem identification
- Stakeholder relationship management
- Product lifecycle management
- User acceptance testing
- Scrum methodology
- Feature prioritization
- Scrum framework
- Product planning
- Story planning
- Technical expertise
- Requirements elicitation
- Data-driven decision making
- User story creation
- Key relationship development
- Use case study generation
- Problem resolutions
- Root-cause analysis
- Product development
- Project management
- Business needs analysis
- Microsoft office
- Data analytics
- Cross-departmental alignment
- Decision-making
- Strategic planning
- Performance evaluations
- Staff management
- Strategic planning and alignment
- MS office suite
- Relationship building
- Database management
- Customer relationship management (CRM)
- SEO optimization
- Salesforce CRM software
- Calendar management
- P&L management
Accomplishments
SAP R/3 Launch
SAP ECC to S4Hana MM Launch
JDE Upgrade
Ecommerce Website Deployment
PINC Yard Management System Launch
WMS Integration
Qlik Sense Deployment
Certification
SAFe-Product Owner/Product Manager (6.0)
Timeline
IT Lead, Product Owner & Project Manager/Senior BA Maintenance and Procurement, Operations
Mosaic Company
01.2023 - 01.2025
Senior Manager IT Enterprise Applications
Trex Company, Inc.
01.2021 - 01.2023
Senior Service Account Manager
Harman International
01.2018 - 01.2021
OE Project Manager - Ecommerce Dealership Sales Consultant
General Motors Company
01.2017 - 01.2018
IT PMO - Program Manager & Business Analyst
Harman International
01.2015 - 01.2017
IT Global Data Business Analyst- Dealerships, Sales and Aftermarket, Supply Chain Consultant
Ford Motor Company
01.2014 - 01.2015
IT Specialist, Business Relationship Manager
Eaton Corporation
01.2012 - 01.2014
Aftermarket National Account Sales & Supply Chain Management (PM)
Federal Mogul
01.2011 - 01.2012
Director of Contracts and Vendor Management
Kelly Services
01.2011 - 01.2011
IT Procurement/IT Contracts Manager
Ally Financial
01.2010 - 01.2010
Prototype Buyer & Engineering Supplier Liaison
American Axle & Manufacturing
01.2005 - 01.2009
PMP Training - undefined
PMI Institute
MPA - Public Administration
University of Michigan, Dearborn
BA - Management, Psychology, Sociology
University of Michigan Dearborn
AS - Pre-Medical And Respiratory Therapy
Oakland Community College