Driton Sinani

Convergint Technologies – Jan 2019 – Present

• Install, program, and troubleshoot Access Control and Video Management Systems
• Convert legacy systems to modern platforms (Lenel, Genetec, Brivo)
• Lead small to medium-sized project teams; manage subcontractor coordination and client communication
• Perform electrical installations (power supplies, panels) and network setup
• Produce technical documentation and installation guides
• Support customers and internal teams in hardware/software problem resolution

NCR Corporation – Jan 2017 – Jan 2019

• Maintained ATMs and self-service banking equipment in assigned territory
• Performed hardware repair, software troubleshooting, and system upgrades
• Delivered technical support for multi-vendor platforms

ProCredit Bank Kosovo – Pristina Branch – Jan 2012 – Jan 2015

• Supervised banking operations and a team of customer service agents
• Led AML (Anti-Money Laundering) team at the branch
• Managed high-value customer accounts and business clients
• Oversaw account openings, time deposits, and overdraft services

ProCredit Bank Kosovo – Jan 2008 – Jan 2012

• Handled all types of banking transactions and customer inquiries
• Managed ATM loading/maintenance, daily reconciliation, and fraud detection
• Controlled cash inventory and prepared financial reports

• Pristina Branch
• Check processing, cash and direct debit payments and withdrawals, setting up and maintaining customers' accounts
• Dealing with inquiries
• Helping customers with loans and mortgage applications
• Ensuring that client transactions are processed accurately, efficiently and courteously
• Overseeing and administrating the cash inventory
• Maintaining minimum/maximum cash – as per cash management procedures
• Controlling the banknotes for counterfeit
• Preparing the cash reports