Dr. Nichelle H. Shaw, DPA
Administrative Deputy Director
Perris,CA
Summary
Accomplished Public Administrator bringing advanced project management, critical thinking and organizational advancement skills developed over 25 years of experience in related roles. Empowering and receptive leader with aptitude for building team morale, overseeing task, advancing organizational initiatives and execution to optimize team strengths within the realm of the public sector organization.
Overview
22
22
years of professional experience
5
5
Certifications
Work History
Director of Administration
Los Angeles County Department of Medical Examiner
01.2024 - Current
- Direct the Medical Examiner's Human Resources, Finance, Facilities, Purchasing, Information Technology, Contracts and Grants and Safety Divisions
- Negotiates and administers vendor contracts in strict compliance with corporate policy and procedures.
- Oversees project management efforts, ensuring timely completion of projects within allocated budgets and scope.
- Spearheads initiatives aimed at improving employee satisfaction, engagement, and retention rates.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Manages financial, operational and human resources to optimize business performance.
- Monitors key business risks and established risk management procedures.
- Represents organization at industry conferences and events.
- Oversees project management efforts, ensuring timely completion of projects within allocated budgets and scope.
- Modernized operations with strategic process improvements.
- Advanced professional development opportunities for staff members through targeted training programs designed to build skills essential for success in their roles.
- Fosters a positive work environment by promoting collaboration, transparency, and open communication among team members.
- Liaised between organization and affiliates and managed networking relationships with funders, partners and vendors.
- Developed strategic plans to achieve organizational goals, ensuring alignment with company''s mission and vision.
- Collaborates with other department heads to ensure smooth functioning of organizational activities.
- Manages budgetary planning and resource distribution, ensuring alignment with organizational objectives and fiscal responsibility.
- Coordinates emergency response protocols to ensure effective incident management and improved public safety outcomes.
- Directs administrative operations to streamline workflows, enhance departmental efficiency, and improve overall service delivery.
- Increased overall efficiency by identifying areas of improvement and implementing necessary changes.
- Manages budgets and financial resources effectively, optimizing resource allocation for maximum impact.
- Monitors performance metrics, analyzing trends to identify areas requiring attention or improvement.
- Directs program operations and future plans.
Human Resources Analyst IV
Los Angeles County Department of Human Resources (DHR)
03.2009 - 01.2024
- -Conducting audit and compliance reviews for all County departments in HR areas in which delegated authority has been authorized by the Director of Personnel (Investigations, Employee Relations, Performance Management/Discipline, HR Operations, Recruitment/Exams, Classification/Compensation, etc.)
- -Providing consultation and assisting County line departments with devising solutions to operations and program problems (including HR Operations, Recruitment/Exams, Classification/Compensation, Employee Relations, Performance Management, Investigations, Risk Management, etc.)
- -Investigating allegations of employee misconduct and impropriety that may lead to disciplinary action including discrimination, retaliation, harassment, workplace threats of violence, whistleblower complaints, reasonable suspicion, etc.
- -Serves as project team lead on various HR related assignments (audits, compliance reviews, technical assistance assignments, regulatory agency assistance projects, etc.)
- -Providing technical assistance (on site if necessary) to County line departments in all areas of Human Resources
- Subject Matter Expert (SME) in the areas of Investigations, Discipline, Performance Management and Evaluation, Employee Relations and Position Control (budget allocation of positions)
- -Project team lead involved with implementing DHR’s shared services initiative by performing HR Operations (onboarding, salary step placements, classification determinations, HR document creation, etc.) functions for client departments
- -Advising and recommending the appropriate level of employee discipline to management in line departments
- -Preparing investigative reports of finding and disciplinary action letters
- -Interprets County Charter, County Code, Federal, State laws and policies for departmental management
- -Interpreting MOU provisions
- -Preparing investigative recommendations and responses and submitting them to requesting entities with investigative and analytical interpretive data
- -Performs policy reviews
- -Proposes plans to alleviate problems and develops comprehensive, long range goals in all areas of Human Resources
- -Providing technical guidance to line departments with the employee layoff and cascade process
- -Guiding line departments through the accurate creation and implementation of employee layoff seniority listings
- -Assists in the orientation and training of other analysts assigned to the section
- -Conducting special investigations, research and analysis for the Board of Supervisors and line departments executive management
- -Conducting job analysis and classification studies
- -Writing comprehensive reports with supporting statistical analysis
- -Providing consultations in all areas of Human Resources
- -Reasonable Accommodation request reviews
Departmental Civil Service Representative/Performance Management Supervisor
Harbor/UCLA Medical Center
05.2006 - 03.2009
- -Supervising professional Human Resources staff members in the areas of investigations, employee discipline, employee relations, and performance management
- -Preparing staff Performance Evaluations, Appraisals of Promotability, policies and procedures and memorandums
- -Approving and rejecting staff timecards and requests for time off
- -Reviewing disciplinary action letters, reports, policies, performance evaluations and job bulletins
- -Assigning performance management cases to staff members
- -Advising and recommending the appropriate level of employee discipline, to management in line departments
- -Investigates allegations of employee misconduct including violations of Title VII, discrimination, retaliation, harassment, workplace threats, whistleblower complaints, reasonable suspicion, etc.
- -Ensures that disciplinary measures are consistent with Civil Service Rules and departmental guidelines
- -Preparing investigative reports of findings and disciplinary action letters
- -Consulting and advising management in matters involving employee problems, discipline, employee relations and all other areas of Human Resources impacting employee work performance
- -Interpreting and applying MOU’s, County, DHS, Federal, and State policies and procedures for management in all areas of Human Resources
- -Assisting various outside agencies (Office of Affirmative Action Compliance (OAAC), DHR, etc.) and Federal and State entities by providing information regarding investigations and employee disciplinary actions
- -Preparing documentation for Civil Service Hearings
- -Presenting cases to neutral third parties (i.e., arbitrations, appellate judges, etc.)
- -Established professional and amicable union relationships by engaging in cooperative dispute resolution
- -Representing management before the Civil Service Commission, arbitration hearings, and before appellate judges
- -Conducting skelly and grievance hearings
- -Prepares various reports and correspondences
- -Maintains disciplinary case log
- -Employee Relations consultations and grievance investigations
- -Assisting management with preparing grievance responses
- -Training management and supervisory staff on performance management techniques and assessment as well as labor relations provisions
- -DHS employee Performance evaluation preparation and review (interim, probationary, improvement needed and annual)
- Received promotion to DHR
Senior Departmental Personnel Technician
Harbor/UCLA Medical Center
05.2005 - 05.2006
- -Supervising professional HR staff on Performance Management assignments
- -Investigates allegations of employee misconduct including violations of Title VII, retaliation, harassment, workplace threats, reasonable suspicion, etc.
- -Ensures that disciplinary measures are consistent with Civil Service Rules and departmental guidelines
- -Preparing investigative reports of findings and disciplinary action letters
- -Advising management in matters involving employee relations problems and discipline
- -Interprets MOU’s, County, DHS, Federal and State policies and procedures for management
- -Established professional and amicable union relationships by engaging in cooperative dispute resolution
- -Assisting various outside agencies (OAAC, DHR, etc.) and Federal and State entities by providing information regarding investigations and employee disciplinary actions
- -Preparing documentation for civil service hearings
- -Presenting cases to neutral third parties
- -Makes referrals to the OAAC regarding Title VII violations
- -Conducting skelly and grievance hearings
- -Training supervisors and management on performance mgmt. tactics and labor relations provisions
- -Prepares various reports and correspondences
- -Maintains disciplinary case log
- -Employee Relations consultations and grievance investigations
- -Departmental employee Performance Evaluation preparation and review (interim, probationary, improvement needed and annual)
- Received promotion within same division
Departmental Personnel Technician - Equal Employment Opportunity Compliance Administrator/Investigator
Los Angeles County, Department of Public Social Services (DPSS)
08.2003 - 01.2005
- -Implemented and monitored the departments EEOC program
- -Investigating allegations and violations of Title VII, including sexual harassment, employee discrimination, retaliation, workplace threats, whistleblower complaints, etc.
- -Analyze and make recommendations to management on issues related to discrimination, all forms of harassment and retaliation in the workplace
- -Prepare written investigative reports and reports of findings to be submitted to OAAC, EEOC, and DFEH
- -Prepare memos and correspondents for Departmental Director and Division Chiefs
- -Prepare legal interrogatories
- -Preparing liability assessments
- -Recommends corrective action and appropriate disciplinary procedures
- -Advise managers in areas of policy and procedure pertaining to potential Title VII violations
- -Employee Relations consultations, grievance investigations and 3rd Level grievance hearings
- -Assisting with preparations for contract negotiations
- -Interpreting MOU’s, County and DPSS policies and procedures
- -ADA accommodation requests
- Received promotion to DHS Human Resources
Education
D.P.A. - Doctor of Public Administration - Public Administration
University of La Verne
La Verne, California 05.2001 -
M.A. Degree - Behavioral Science, Concentration-Negotiation/Conflict Management
California State University, Dominguez Hills
Carson, California08.2001
Skills
Human resources management
Certification
Los Angeles County BAR Association Dispute Resolution Services Inc., April 2001 Basic Mediation Training
Accomplishments
Active executive playing critical role in assisting the Department of Medical Examiner (DME) with regaining its National Association of Medical Examiners (NAME).
Reorganized and actively continues to strengthen the DMEs role in the community while executing the Board of Supervisor's priorities.
Works collaboratively with DME departmental Chiefs and other County departments to revamp, modernize and ensure operations exceed the expectations of the Department Head.
Timeline
Director of Administration
Los Angeles County Department of Medical Examiner
01.2024 - Current
Human Resources Analyst IV
Los Angeles County Department of Human Resources (DHR)
03.2009 - 01.2024
Departmental Civil Service Representative/Performance Management Supervisor
Harbor/UCLA Medical Center
05.2006 - 03.2009
Senior Departmental Personnel Technician
Harbor/UCLA Medical Center
05.2005 - 05.2006
Departmental Personnel Technician - Equal Employment Opportunity Compliance Administrator/Investigator
Los Angeles County, Department of Public Social Services (DPSS)
08.2003 - 01.2005
D.P.A. - Doctor of Public Administration - Public Administration
University of La Verne
05.2001 -
M.A. Degree - Behavioral Science, Concentration-Negotiation/Conflict Management
California State University, Dominguez Hills