Duane J. Ross
Wilmington,NC
Summary
Dedicated business professional with an accomplished record of success driving performance improvements and strategic initiatives over 20 years. Strong history of sustainable client relations, substantially increasing revenues due to a commitment of preparedness and execution. Reliable critical thinking with financial acumen at the forefront of all decisions.
My background includes numerous roles leading initiatives and delivering performance in both BPO and Global environments on-site and remotely. Developing innovative strategies and driving ROIs within organizations while simultaneously encouraging growth alongside my colleagues is integral to my moral fibre.
Overview
20
20
years of professional experience
Work History
COO
Old World Homes LLC
09.2017 - 08.2022
- Drove operational functions across all areas of the company, mitigating risk while ensuring the continuation and enhancements of projects
- Clear direction of contractors, employees and site developments fostered expansion
- Initiated a Realtor co-op in New Hanover County, influencing relations for annual growth
VP Business Development & Strategy
SANTANDER BANK
01.2013 - 02.2017
- Responsible for all aspects of Retail & SME product management through the Channels Division integrating business support in our divisions increasing profit margins
- Implemented a PMO team that successfully executed groundbreaking programs by establishing a collaborative governance across multiple channels of the bank
- Chief Relationship Manager for vendors in IT and BPO including RFPs and SOW execution that surpassed a three-year strategic goal of $56MM by 45% (2014-17)
- Served on the executive board for Channels and Segment divisions to devise and deliver a new CRM for market growth and customer satisfaction, increasing JD Power scores
VP Client Service
IBEX GLOBAL
04.2008 - 02.2013
- Maintained and enhanced relationships with existing segment and product partners to drive overall sales and performance across multiple divisions
- Direct Relationship Manager for top four U.S
- Clients in finance and communications sectors including numerous F100 companies
- Top financial account established in 2010 with ABR of $800,000
- Total ABR of $5.4M in 2013, growing that relationship 675% in three years by implementing product solutions and driving revenue for the company and our clients
- Drove and maintained strong industry-wide reputation for technical and service excellence, enabling 95% client retention rates
- Provided cross-functional leadership to ensure that all internal and external partners met strategic goals improving overall efficiency, compliance and effectiveness
Director Project Management
ELITE HOMES INC
04.2005 - 02.2008
- Developed and executed core project plans from inception to completion as scheduled and within budget
- Responsible for RFP creation and execution as well as managing overall financials
- Implemented a core performance standard for the development of managers, quality assurance and sales associates to identify potential fast track candidates for management positions
- Establishing a strong, positive leadership presence contributed to increased personnel and revenues
Education
- Business Administration
Duquesne University
Pittsburgh, PASkills
- Critical Analysis Solutions
- Operational Oversight
- Business Development & Optimization
- Client Risk & Retention
- P&L Responsibility
- Strategic Planning & Management
Affiliations
Six Sigma Certification (LBB) II CMMI (Carnegie Melon) II Sales and Marketing Executives International II Cohen Brown Leadership Council
Timeline
COO
Old World Homes LLC
09.2017 - 08.2022
VP Business Development & Strategy
SANTANDER BANK
01.2013 - 02.2017
VP Client Service
IBEX GLOBAL
04.2008 - 02.2013
Director Project Management
ELITE HOMES INC
04.2005 - 02.2008
- Business Administration
Duquesne University
Similar Profiles
Pirathees SelvamPirathees Selvam
Real Estate Agent at Luxury Homes World BroerageReal Estate Agent at Luxury Homes World Broerage
ABI SELVAMABI SELVAM
Real Estate Agent at Luxury World HomesReal Estate Agent at Luxury World Homes
Mark LeeMark Lee
Owner/Operator Manager at Lee Homes LLC DBA Wausau HomesOwner/Operator Manager at Lee Homes LLC DBA Wausau Homes
Lauren StrnadLauren Strnad
Substitute Teacher, K-Eighth Grade at ESS/ Pender County SchoolsSubstitute Teacher, K-Eighth Grade at ESS/ Pender County Schools
Justin C. StassiJustin C. Stassi
Energy Consultant/Inside Sales Representative at National Solar SolutionsEnergy Consultant/Inside Sales Representative at National Solar Solutions