Accomplished healthcare executive with a proven track record at Ensemble, adept in regulatory compliance and team leadership. Excelled in enhancing operational efficiency and achieving 5-star HEDIS/CAHPS ratings through strategic planning and effective staff development. Skilled in financial management and adept at fostering collaborative environments to improve patient care outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Virtual Utilization Review Nurse
Ensemble
11.2023 - Current
Reviewing patient medical records and treatment plans to determine the medical necessity and appropriateness of healthcare services provided
Conducting utilization reviews remotely through virtual platforms to assess the efficiency and quality of healthcare services delivered to patients
Collaborating with healthcare providers, insurance companies, and other stakeholders to ensure that services are delivered in accordance with established guidelines and standards
Evaluating the utilization of healthcare resources to identify opportunities for improvement and cost containment
Communicating with healthcare providers to gather additional information or clarification regarding treatment plans and medical records
Making recommendations for changes in treatment plans, services, or care settings based on the findings of utilization reviews
Documenting review findings, decisions, and recommendations in accordance with regulatory requirements and organizational policies
Participating in case conferences and multidisciplinary team meetings to discuss complex cases and develop care plans
Staying current on industry trends, regulations, and best practices related to utilization review and case management
Compliance Auditor
Broad Step
08.2023 - 11.2023
Reviewing and analyzing company policies, procedures, and practices to ensure they comply with relevant laws and regulations
Conducting audits and inspections to identify areas of non-compliance or areas where improvements can be made
Developing and implementing audit plans and programs to assess compliance with internal policies and external regulations
Investigating complaints or reports of non-compliance and taking appropriate action to address issues
Documenting audit findings, preparing reports, and making recommendations for corrective action
Communicating with management and stakeholders about compliance issues and providing guidance on how to achieve and maintain compliance
Monitoring changes in laws and regulations that may affect the organization's compliance requirements
Providing training and education to employees on compliance-related matters
Collaborating with other departments, such as legal and human resources, to ensure a comprehensive approach to compliance
Overall, the role of a compliance auditor is crucial in helping organizations ensure that they operate within the boundaries of applicable laws, regulations, and internal policies to maintain ethical practices and minimize risks
Director of Clinical Operations
Greenbrook Medical
01.2023 - 08.2023
Oversee the operations and clinical functionality of four primary care offices
Manage office budgets, inventory, and supplies
Ensure compliance with industry regulations and standards
Develop and implement processes and procedures to enhance office efficiency and productivity
Monitor and measure office performance metrics to ensure the provision of high-quality care
Evaluate and recommend improvements to the patient experience
Work collaboratively with cross-functional teams to improve patient care and achieve business goals
Provide training and development opportunities to clinical staff
Collaborate with the finance team to manage office budgets and forecast business growth
Developed and implemented strategic and tactical operating plans while focusing on HEDIS/CAHPS to achieve 5-star ratings for all locations
Practice Administrator
Immediate Medcare and Family Doctors
01.2018 - 01.2023
Lead administration and operations for group of 3 primary care practices job responsibilities include:
Recruit and Oversee Staff, provider credentialing and assist with onboarding and training them
Assign activities, offer feedback and developmental training, and conduct performance reviews
Handle the Facility’s Finances
Financial manager and accounting developing and following budgets
Processing payroll, creating financial reports measuring cash flow and profitability, handling invoices and checks, and coordinating with insurance
Lead Improvement Activities
Work with staff and outside agencies such as government bodies and insurance companies to improve how our facility delivers healthcare services
This includes improving quality issues, decreasing wait times for patients, and creating long term plans to grow the facility’s profits and patient capacity
Perform General Administrative Tasks
Making work schedules, manage records, order supplies, attend meetings, contact insurance companies and patients, and perform other general administrative tasks as needed
Monitor for Regulatory Compliance
Understanding state and federal laws and regulations regarding patient care and healthcare facility management is an important part of the job
Practice Monitoring for compliance, coordinate with outside parties, and address any compliance issues promptly
Developed and implemented strategic and tactical operating plans while focusing on HEDIS/CAHPS to achieve 5-star ratings for all locations
Care Manager
Davita Medical Group
01.2016 - 01.2018
Assessed, planned, and coordinated all aspects of kidney care services across the continuum of care for patients across 10 locations
Acted as patient advocate and facilitated patient/family education regarding treatment options
Reviewed patient charts, coordinating care and reviewing case progress to optimize clinical outcomes
Partnered with social services and government agencies, making patient referrals to community resources and removing barriers to care
Utilization Review Nurse
Conifer
01.2014 - 01.2018
Conducted pre-authorization and appropriateness of treatment reviews using evidence-based guidelines and criteria
Escalated cases to reviewing physician as needed when medical necessity criteria not met
Negotiated service rates with out-of-network providers, utilizing standard reimbursement methodologies
Identified cases for potential disease and/or case management, referring to appropriate department for follow-up