Keona Edwards
Theodore
Summary
Dynamic professional with a robust background in customer interactions and service solutions, dedicated to enhancing customer satisfaction and loyalty. Expertise in conflict resolution, communication, and problem-solving enables effective navigation of challenges while maintaining a positive client experience. Proven team collaborator who adapts seamlessly to changing needs, consistently focused on delivering results through efficient and empathetic service. Recognized for reliability and a proactive approach in aligning customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative I
Ensemble
08.2025 - Current
- Answering patient questions regarding statements
- Posting guarantor payments
- Setting up payment plans within company policies
- Researching and solving issues with accounts that have been identified by patients
- Reaching out to appropriate departments to resolve any requests made by patients with financial counseling department for charity screening
- Communicating patient balances
- Meeting collections goals as set by department, and providing excellent customer service for all patients
- Knowledge of Revenue Cycle
Member Care Representative
TZ Insurance
06.2024 - 08.2025
- Third-Party Verification team to ensure accurate submission of Medicare Advantage applications
- Ensure customers had a great understanding of plan benefits of the plans they were enrolling in.
- Provide positive customer experience throughout the process.
Health Information Specialist I
Ciox Health
06.2021 - 04.2024
- Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.
- Maintain confidentiality and security with all privileged information.
- Maintain working knowledge of Company and facility software.
- Adhere to the Company's and Customer facilities Code of Conduct and policies.
- Inform manager of work, site difficulties, and/or fluctuating volumes.
- Working with EHR like: Epic, Athena Health, and Cerner
Office Manager/Office Administrator
Ashley HomeStore/Chandler Furniture
11.2018 - 06.2021
- Assisted with prepping payroll and tax forms.
- Accounts Payable- Paid vendor invoices and reconciling invoices
- Bank reconciliation
- Input customer orders
- Received and invoiced merchandise for 7 locations into our accounting system.
- Maintaining an accurate count of inventory for 7 locations.
- Overseeing warehouse personnel to ensure daily operations were carried out effectively.
- Operated in Anzio/Open Systems
- Microsoft Office with Advanced knowledge and skills in Excel
Education
Certified Revenue Cycle Representative -
HFMA
08.2025
Certified Phlebotomy Technician (CPT) - Phlebotomy
A & O Health Career Center
Mobile, AL03.2018
Some college - Medical Office Basic X-Ray Technician
Fortis College
Mobile, AL05.2013
High school diploma - undefined
Daleville High School
Daleville, AL05.2011
Skills
- Data entry
- Computer proficiency
- Conflict resolution
- Payment processing
- Client relations
- Professional telephone demeanor
- Administrative support
- Microsoft Office Suite
- Data collection
- Data entry
- CRCR Certified
- Dispute resolution
- Customer education
- Recordkeeping strengths
- Account updating
- Reading comprehension
Certification
- Certified Revenue Cycle Representative(CRCR), HFMA - August 2025
Timeline
Customer Service Representative I
Ensemble
08.2025 - Current
Member Care Representative
TZ Insurance
06.2024 - 08.2025
Health Information Specialist I
Ciox Health
06.2021 - 04.2024
Office Manager/Office Administrator
Ashley HomeStore/Chandler Furniture
11.2018 - 06.2021
Certified Phlebotomy Technician (CPT) - Phlebotomy
A & O Health Career Center
Some college - Medical Office Basic X-Ray Technician
Fortis College
High school diploma - undefined
Daleville High School
Certified Revenue Cycle Representative -
HFMA