DRU A. WILSON
Warren
Summary
Dedicated and detail-oriented with solid work ethic, bringing diverse skill set and extensive experience across various fields. Skilled at managing multiple tasks efficiently, ensuring minimal errors and timely completion. Proficient in organizing work processes, maintaining order, and driving results through methodical approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Member Service Manager
Crunch Fitness
05.2025 - Current
- Recommended specific products and services in alignment with individual needs, requirements, and specifications.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Increased sales by offering advice on purchases and promoting additional products.
Customer Service Representative
ZANES LEBANESE GRILL
11.2023 - 05.2025
- Responded to telephone inquiries and complaints following standard operating procedures.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Assisted with training and mentoring new team members.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
- Displayed strong organizational skills while managing multiple projects simultaneously.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Manager of Operations
INSTA-FLORAL
05.2019 - 08.2024
- Oversaw maintenance of facilities, equipment, vehicles and machinery used in operations.
- Tracked company inventories and ordered new products to replenish equipment levels.
- Reviewed customer and staff feedback to improve operational strategies and eliminate obstacles.
- Maintained open communication channels between all levels of the organization for better coordination of workflows.
Assistant Event Manager
BRAIN BOX
11.2022 - Current
- Collaborated with vendors, suppliers, internal departments, and external partners to execute successful events.
- Executed onsite logistics such as setup and breakdown of equipment, registration desks, catering services.
- Developed event objectives and strategies to ensure successful outcomes.
- Utilized social media to promote events and increase attendance.
Financial Aid Support Representative
LOURDES UNIVERSITY
08.2021 - 05.2022
- Analyzed customer data trends to identify recurring problems or areas needing improvement.
- Referred to customer support knowledge base to address escalated concerns.
- Built relationships with customers through active listening, empathy, and communication skills.
Laborer
VIVIO'S RESTAURANT
06.2018 - 09.2018
- Responsible for using power tools and other equipment
- Sanding, painting, sweeping, and clean-up
- Worked collaboratively in diverse environment with various employees.
- Organized tools and equipment in an efficient manner to maximize productivity on job site.
- Successfully handled multiple tasks simultaneously while maintaining accuracy throughout the shift.
- Loaded, unloaded, and moved material to and from storage and production areas.
Education
Bachelor of Science - Business Administration, Marketing
Lourdes University
Sylvania, Ohio05-2025
Skills
- Excellent communication skills
- Customer service
- Logistics
- Product knowledge
- Microsoft Excel, Word, and Powerpoint
- Proficient with social media platforms
- Inventory management
- Payment processing
Certification
CPR/First Aid/AED Certified
Awards
2021 MHSAA Wrestling State Champion
2023 Lourdes Volunteer of the Year
2024 USMC Sports Leadership Academy Coach MVP - Fraser, Michigan
2024 USMC Sports Leadership Academy Coach MVP - Toledo, Ohio
Timeline
Member Service Manager
Crunch Fitness
05.2025 - Current
Customer Service Representative
ZANES LEBANESE GRILL
11.2023 - 05.2025
Assistant Event Manager
BRAIN BOX
11.2022 - Current
Financial Aid Support Representative
LOURDES UNIVERSITY
08.2021 - 05.2022
Manager of Operations
INSTA-FLORAL
05.2019 - 08.2024
Laborer
VIVIO'S RESTAURANT
06.2018 - 09.2018
Bachelor of Science - Business Administration, Marketing
Lourdes University
Similar Profiles
Robert Mchenry IVRobert Mchenry IV
Certified Personal Trainer/Master Fitness Trainer at L.A. Fitness/ Golds Gym/ Crunch FitnessCertified Personal Trainer/Master Fitness Trainer at L.A. Fitness/ Golds Gym/ Crunch Fitness
Joshua GrullónJoshua Grullón
Assistant General Manager at Crunch Fitness (CR Fitness)Assistant General Manager at Crunch Fitness (CR Fitness)
Wayne NoonWayne Noon
Master Personal Trainer / PT Manager at CR Fitness (Crunch Fitness)Master Personal Trainer / PT Manager at CR Fitness (Crunch Fitness)
Kevin Martin JrKevin Martin Jr
General Manager at Crunch Fitness- Fitness Ventures LLCGeneral Manager at Crunch Fitness- Fitness Ventures LLC
Dennis Mayfield IIDennis Mayfield II
Student Manager at Michigan State Men’s BasketballStudent Manager at Michigan State Men’s Basketball