Dru Verbal
Fountain Hills,AZ
Summary
Experienced in strategic merchandising and effective sales techniques, leveraging innovative approaches to maximize product exposure and drive consumer interest. Proven track record of optimizing inventory levels and fostering strong vendor relationships, ensuring seamless product availability and customer satisfaction.
Overview
7
7
years of professional experience
Work History
SALES MERCHANDISER
PepsiCo
07.2024 - Current
- Maximized shelf space utilization by optimizing product displays, leading to increased product visibility.
- Increased sales by establishing strong relationships with clients and understanding their needs.
- Provided excellent customer service by addressing inquiries promptly, resulting in repeat business and positive feedback from clients.
- Analyzed sales data to identify opportunities for growth, implementing targeted action plans that drove increased performance.
- Facilitated open lines of communication between retail partners and corporate headquarters, providing valuable feedback on various aspects of the business such as product performance, pricing adjustments, or promotional campaigns.
- Conducted regular store visits to ensure proper execution of merchandising strategies, maintaining a professional store appearance.
CLIENT SERVICE ADVISOR
Outsource Consulting Services, Inc
06.2022 - 02.2024
- Assisted customers with a warm and professional demeanor, ensuring a positive experience
- Conducted data entry for customer information with precision and attention to detail
- Provided comprehensive policy and service information to clients
- Took responsibility for tracking and maintaining monetary transactions securely
- Processed credit card transactions accurately and securely
CUSTOMER SERVICE REPRESENTATIVE
RemX Specialty Staffing
12.2021 - 05.2022
- Processed Refunds accurately and securely
- Assisted customers with a warm and professional demeanor
- Interacted with customers through live chat promptly and securely
- Filed a record of customer complaints and provided to company
- Handled emails, inbound calls and outbound calls
- Identified Fraud transactions and claims and assisted Fraud Team
SERVICING COMMUNICATIONS SPECIALIST
Rocket Mortgage
06.2020 - 09.2021
- Assisted clients with mortgage loan servicing, including payments and escrow analysis
- Handled mortgage-related inquiries and issues with professionalism and efficiency
- Processed payments accurately and promptly for timely client updates
- Conducted thorough escrow account analysis for compliance and accuracy
- Acted as a trusted advisor, offering guidance in mortgage servicing processes
CUSTOMER SERVICE SPECIALIST
Sherwin-Williams
08.2019 - 05.2020
- Established client appointments for in store meetings
- Managed customer records for customer accounts
- Mentored diverse new employees by explaining processes and procedures
- Resolved customer concerns and complaints by providing appropriate and accurate solutions
CUSTOMER SERVICE REPRESENTATIVE/GUEST SERVICES ASSOCIATE
TopGolf USA
09.2017 - 05.2020
- Provided prompt and comprehensive membership check-in for guests
- Offered detailed information on safety protocols, bay features, and game demos
- Facilitated reservations, demonstrating attentiveness to scheduling preferences
- Assisted guests with retail purchases, offering tailored product information
- Fostered a welcoming atmosphere by warmly greeting guests upon arrival
Education
MASTER OF MANAGEMENT - BUSINESS ADMINISTRATION
University of Phoenix
04.2007
BACHELOR OF ARTS - CRIMINAL JUSTICE
University of Michigan
05.2002
Skills
- Goal oriented
- Strong empathy
- Computer proficiency
- Internal communications
- Good communication skills
- Hospitality services
- Sales strategies
- Exceptional communication
- Microsoft Excel
- Event coordination
- Excellent written and oral communication
- Listening skills
Timeline
SALES MERCHANDISER
PepsiCo
07.2024 - Current
CLIENT SERVICE ADVISOR
Outsource Consulting Services, Inc
06.2022 - 02.2024
CUSTOMER SERVICE REPRESENTATIVE
RemX Specialty Staffing
12.2021 - 05.2022
SERVICING COMMUNICATIONS SPECIALIST
Rocket Mortgage
06.2020 - 09.2021
CUSTOMER SERVICE SPECIALIST
Sherwin-Williams
08.2019 - 05.2020
CUSTOMER SERVICE REPRESENTATIVE/GUEST SERVICES ASSOCIATE
TopGolf USA
09.2017 - 05.2020
BACHELOR OF ARTS - CRIMINAL JUSTICE
University of Michigan
MASTER OF MANAGEMENT - BUSINESS ADMINISTRATION
University of Phoenix
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