Victoria Drummond
Fredericksburg,VA
Summary
Experienced in logistics and transportation management, focusing on efficient delivery processes and customer satisfaction. Successfully coordinated transport schedules, monitored vehicle locations using GPS systems, and maintained accurate dispatch logs to support operational needs. Recognized for resolving service-related issues by providing guidance to drivers and addressing customer inquiries promptly. Proficient in data entry and administrative tasks, ensuring accurate record-keeping and effective communication across teams.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
2020
2020
years of post-secondary education
Work History
Delivery Associate
Blue Box Logistics
FREDERICKSBURG, VA
02.2025 - Current
- Delivered packages safely and timely to designated addresses within assigned territory.
- Provided friendly customer service when interacting with clients during deliveries.
- Communicated effectively with dispatch regarding delivery progress and route detours.
- Maintained cleanliness of vehicle interior and exterior.
- Ensured proper care in the handling of packages to avoid damage during transit.
- Navigated routes with relevant map programs and GPS systems.
Dispatcher
Robinson Logistics LLC
FREDERICKSBURG, VA
07.2022 - 01.2025
- Coordinated transport schedules for efficient delivery routes and timely service.
- Communicated with drivers to confirm pick-up and drop-off locations.
- Monitored vehicle locations using GPS tracking systems for real-time updates.
- Prepared and maintained accurate dispatch logs for record-keeping purposes.
- Resolved issues by providing support and guidance to drivers on the road.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Utilized various software systems to facilitate movement, planning and scheduling.
Assistant Manager
Carrols Corporation Burger King
Spotsylvania, Virginia
06.2019 - 06.2022
- Assisted in training new team members on customer service standards.
- Managed inventory levels and coordinated supply orders for the restaurant.
- Oversaw daily operations to ensure compliance with health and safety regulations.
- Developed staff schedules to optimize coverage during peak hours.
- Conducted performance evaluations and provided feedback to team members.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Education
Colonial Forge High School
Stafford, VASkills
- Logistics coordination
- Customer service
- Data entry
- Inventory management
- Problem resolution
- Team leadership
- Staff management
- Microsoft office expertise
- Project management
Timeline
Delivery Associate
Blue Box Logistics
02.2025 - Current
Dispatcher
Robinson Logistics LLC
07.2022 - 01.2025
Assistant Manager
Carrols Corporation Burger King
06.2019 - 06.2022
Colonial Forge High School