JACQUELINE DIAZ
Brambleton,VA
Summary
Dynamic and performance-driven professional with high integrity, strong work ethic and great leadership skills. Adaptable Business Professional successful at overseeing all aspects of business operation. Goal-driven leader, and strategic problem solver. Knowledgeable about office administration, sales administration and inventory management. Skilled manager, brings strong background in distribution and supply management. Identifies and resolves problems in advance to promote smooth operations. Quick learner with proficient skills in database and word processing software. Resourceful Customer Service manager with over 10 years of expertise in sales management and office administration. Adaptable and versatile professional equipped with sound judgment and performance-based management approach.
Overview
27
27
years of professional experience
Work History
Delivery Associate
Silkway Express
Sterling, VA
03.2024 - Current
- Loaded delivery truck with company products according to the daily route plan.
- Communicated with dispatch regarding any changes in route schedule or delivery times due to traffic delays, weather conditions.
- Performed pre-trip inspections on vehicles including checking fluid levels and tire pressure.
- Delivered packages safely and timely to designated addresses within assigned territory.
- Adhered to all safety policies and procedures while operating a commercial vehicle.
- Sorted parcels according to delivery route.
- Completed and submitted necessary fuel, truck inspection and mileage logs and paperwork after each shift.
Delivery Associate
Onu Logistics
Sterling, VA
08.2022 - 02.2024
- Inspect vehicles for mechanical items and safety issues and perform preventative maintenance report.
- Load delivery truck according to the daily route plan.
- Deliver packages safely, timely and courteous manner to designated addresses within assigned territory.
- Adhere to all safety policies and procedures while operating a commercial vehicle.
- Communicate effectively with dispatch regarding delivery progress and route detours.
- Navigate routes with relevant map programs and GPS systems.
- Abiding all transportation laws and maintaining a safe driving record.
- Attention to detail.
Assistant Operations Manager
EURO GOURMET
BELTSVILLE, MD
07.2008 - 11.2015
- Identified and resolved operational issues.
- Responsible for monitoring day to day operations and managing supply chain.
- Assisted HR with employee hiring and development.
- Contributed to setting goals for sales team, monitor progress, helped them stay on track and meet their goals
- Submitted weekly financial and sales reports.
- Presented performance and productivity reports to supervisors.
- Monitored resource use to achieve set goals within budget constraints.
- Addressed client concerns with suitable solutions.
- Generated performance and labor strategies to compete in new and existing markets.
- Conducted employee observations and documented findings.
- Controlled departmental facilities use and approved requests for repairs or improvements.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Planned delivery routing, team workflows and promotional initiatives.
- Managed quality, customer service and logistics.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
Customer Service Representative
CHEVY CHASE BANK
CAPITOL HEIGHTS, MD
08.2004 - 05.2007
- Offered solutions of various bank products and services to meet customer's financial needs.
- Performed a variety of customer service, such as opening new accounts, maintaining existing accounts, establishing direct deposit, and assisting customers with inquires, etc.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Make outbound phone calls to customers to grow and retain the relationship.
- Continuously reached/exceeded goals.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Explained benefits, features and recommendations to maximize client retention.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Educated customers on available services/products and company offerings.
Store Manager
JIFFY LUBE
Laurel, MD
06.1999 - 06.2004
- Ran day-to-day operations.
- Responsible for hiring and training.
- Ensure the building, equipment and grounds are well maintained.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory ordering and receiving counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Trained and mentored associates to teach daily tasks and procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Education
High School Diploma -
HIGH POINT HIGH
06.1998
Skills
- Logistics Coordination
- Shipment Inspection
- Supply Chain Management
- Carrier Relations
- Inventory Monitoring and Management
- Outstanding Customer Service Skills
- Client Rapport
- Critical Thinking
- Friendly, Positive Attitude
- Computer Skills
- Active Listening
- Good Work Ethic
- Issue Resolution
- Organization and Prioritization
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Delivery Associate
Silkway Express
03.2024 - Current
Delivery Associate
Onu Logistics
08.2022 - 02.2024
Assistant Operations Manager
EURO GOURMET
07.2008 - 11.2015
Customer Service Representative
CHEVY CHASE BANK
08.2004 - 05.2007
Store Manager
JIFFY LUBE
06.1999 - 06.2004
High School Diploma -
HIGH POINT HIGH