Drusilla Dean
Youngstown,OH
Summary
I am hardworking and reliable with a strong ability to multi-task. Offering professional customer service and motivated to work hard to achieve my goals. Highly organized, proactive and punctual with team-oriented mentality. I am an ambitious individual with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
Work History
Attractions Operator
Malibu Jacks
Ashland, KY
04.2023 - Current
- Provided customer service to guests in a friendly manner.
- Kept up-to-date on new developments related to ride operations through training sessions and manuals.
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
- Operated attraction equipment precisely to concur with operational procedures.
- Communicated with manager to discuss ride maintenance or repair issues.
Customer Service Cashier
Super Quick Express Lube
Kenova, WV
11.2022 - 03.2023
- Trained new team members in cash register operation, stock procedures, and customer services.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Learned roles of other departments to provide coverage and keep store operational.
- Completed paperwork related to personnel actions including hiring, terminations, transfers.
Barista Shift Supervisor
Green Revolution
Barboursville, WV
08.2021 - 10.2022
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations
- Ensured compliance with health department regulations related to food handling practices.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
- Checked temperatures of freezers, refrigerators, and heating equipment.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Spring Valley High School
Huntington, WV05-2017
Skills
- Operations Monitoring
- Team Training
- Equipment Operation
- Safety Procedures
- Customer Service
- Decision-Making
- Workflow Management
- Delegating Work
- Problem-Solving
- Cash Handling
- Solid Problem Solver
- Inventory Management
- New Hire Training
- Team Leadership
- Positive and Professional
Timeline
Attractions Operator
Malibu Jacks
04.2023 - Current
Customer Service Cashier
Super Quick Express Lube
11.2022 - 03.2023
Barista Shift Supervisor
Green Revolution
08.2021 - 10.2022
High School Diploma -
Spring Valley High School