Drusilla Redfield
Columbia
Summary
Passionate and professional Representative leads outreach efforts, strategic direction and day-to-day function management. Proven talent at building relationships and influencing others to gain support and commitment. Excellent presentation and communication skills and comfort working in fast-paced environment.
Overview
12
12
years of professional experience
1986
1986
years of post-secondary education
Work History
Serviceability Rep 2
Spectrum
West Columbia
08.2019 - Current
- Provided exceptional customer service to resolve inquiries and issues.
- Educated customers on products and services to enhance their experience.
- Collaborated with team members to streamline communication processes.
- Managed account information and updated customer records efficiently.
- Utilized CRM systems to track interactions and follow up promptly.
Sales Representative
Time Warner Cable
West Columbia
08.2014 - 08.2019
- Developed strong customer relationships through effective communication and active listening.
- Collaborated with team members to create tailored solutions for client needs.
- Utilized CRM software to track customer interactions and manage sales pipeline.
Education
Saluda High School
Saluda, SCSome College (No Degree) - Nursing
Midlands Technical College
West Columbia, SCSome College (No Degree) - Business Administration And Management
Strayer University
Columbia , South Carolina Skills
- Customer service
- CRM software
- Customer education
- Account management
Timeline
Serviceability Rep 2
Spectrum
08.2019 - Current
Sales Representative
Time Warner Cable
08.2014 - 08.2019
Saluda High School
Some College (No Degree) - Nursing
Midlands Technical College
Some College (No Degree) - Business Administration And Management
Strayer University