DRUSTI PATEL
4Liberty
Little Elm
1
Certification
8
years of professional experience
Results-driven Salesforce Administrator with 4+ years experience managing, configuring, and optimizing Salesforce platforms. Skilled in user management, automation, data integrity, and reporting. Proven ability to improve business processes and enhance system performance to support organizational goals.
Work History
Salesforce Administrator
1 Year 11 Months- Administered Salesforce for 500+ users across Sales, Service, and Marketing teams.
- Configured custom objects, fields, page layouts, record types, validation rules, and workflows.
- Designed and deployed Salesforce Flows to automate approval processes and reduce manual effort by 40%.
- Built reports and dashboards to provide leadership with real-time sales pipeline and KPI visibility.
- Managed user setup, profiles, permission sets, roles, and sharing rules while maintaining security best practices.
- Performed data imports, exports, deduplication, and cleansing using Data Loader.
- Supported integrations with Outlook, DocuSign, and third-party applications.
- Collaborated with business stakeholders to gather requirements and implement Salesforce enhancements.
- Participated in sandbox management, testing, release deployment, and production support.
- Resolved user-reported issues, maintaining a high level of customer satisfaction.
Salesforce Administrator
3 Years 6 Months- Supported Salesforce Sales Cloud implementation for 250+ users.
- Created custom reports, dashboards, list views, and Lightning record pages.
- Automated business processes using Process Builder (later migrated to Flow).
- Configured approval processes, email alerts, assignment rules, and escalation rules.
- Managed data quality through duplicate management and validation rules.
- Assisted with user training, onboarding, and documentation.
- Worked with developers to support Apex deployments and change management.
- Maintained Salesforce security through profiles, permission sets, and field-level security.
- Automated business processes using Flow Builder, reducing manual work by 30%, Designed reports and dashboards to provide actionable insights for leadership.
Education
Bachelor of Engineering - Computer Science
Skills
User Management & Access Control
Workflow Rules & Process Builder
Flow Builder Automation
Data Management (Data Loader
Import Wizard)
Reports & Dashboards
Validation Rules & Formula Fields
Apex Basics (Basic Knowledge)
CRM Analytics
Security & Sharing Rules
Sandbox Management & Deployment
Integration Support (REST/SOAP APIs)
Sales force CRM
Data loader
Microsoft excel
Jira
Confluence
Zapier
Cloud: AWS (S3
Lambda
EC2 – basic)
Problem-Solving
Communication
Critical Thinking
Collaboration
Documentation
Salesforce customization
Certification
- Certified Salesforce Business Analyst
Timeline
Salesforce Administrator
4Liberty
03.2024 - 02.2026Read More
Salesforce Administrator
TechoMax Solution
06.2018 - 12.2021Read More
Ahmedabad Institute of Technology
Bachelor of Engineering from Computer Science
Read More