D. Scott Carlisle
Concord,OH
Summary
Dynamic Customer Service and Supply Chain executive with a proven track record in managing comprehensive supply chain operations. Expertise in driving continuous improvement and automation initiatives that significantly enhance efficiency, quality, margins, and customer satisfaction. Recognized as a strategic partner across all departments and business units, collaborating closely with executive leadership to formulate and execute impactful strategic plans while providing hands-on leadership during the implementation process. Committed to fostering a culture of excellence that aligns operational goals with overall business objectives.
Overview
12
12
years of professional experience
Work History
Vice President, Customer Service
First Brands Group
Cleveland
01.2024 - Current
- Oversee all Customer Service operations for North America for the automotive aftermarket, OE and OEI. Currently leading a team of 9 direct reports and 103 total customer service representatives located throughout the US and Mexico.
- Draft, implement, and execute policies and procedures to facilitate quality customer service experience – Created a standard SOP process. SOPs for multiple functions have been created across all 10 Business units, bringing a more unified way of working and bringing consistency across all BUs.
- Identify and recommend or acquire updates and expansions to technology, equipment, and policies that may improve customer service and retention – Implemented KPI’s across our phones and email systems by utilizing existing technology Masergy for the Phones, implemented ZOHO ticketing system for email and implemented a KPI dashboard in PowerBI to monitor progress. Also implemented an external survey to collect feedback from our customers.
- Drive customer service role standardization across the business units – Wrote and distributed all new job descriptions for our roles helping to break down the barriers of the legacy companies’ ways of working and bringing unison to our department.
- Recruit, interview, hire, and train departmental staff and provide performance feedback – backfill paperwork sent within 24 hours of a resignation or termination and built a strong relationship with HR and recruiting.
- Oversee the daily workflow of the department – orchestrated a full department reorganization within the first 6 months on the job. The feedback from team is that they are very happy with the changes.
- Represent the customer service function on key cross-functional corporate initiatives – On-going
Global Supply Chain Director
Vibrantz
Mayfield Heights
01.2022 - 01.2024
- Oversee all Global Supply Chain operations for Color Solutions and work with our International Regions on supplying products. Lead a team of 12 direct reports and 103 total Supply Chain.
- Drive down working capital with a goal of $25MM – actual $35MM in 10 months.
- Improved strategic processes involving forecasting, demand management, and the development of effective internal tools – Implementing SAP and reorganizing the Demand Planning team – improved forecast accuracy by over 25%. Also increased OTIF by 30%.
- Redesigned the Customer Serviced and Supply Chain teams from 3 legacy companies into 1 Vibrantz team. Reorganized the global Supply Chain teams and Customer Service teams into regional models while maintaining a “1 team” feeling.
- Developed and implemented strategies for supplier collaboration, enhancing performance and reliability.
Supply Chain Manager, North America
Avery Dennison
Mentor
01.2021 - 01.2022
- Oversee all Supply Chain operations for North America and also work with our International Regions on supplying product. Lead a team of 7 direct reports.
- Lead, coach, and facilitate short-term and long-range objectives related to the overall supply chain function. I was awarded the annual crystal “Teamwork Award” for my efforts in this area. First Supply Chain manager to win this award.
- Provide project management and Supply Chain, Materials Management, and Logistics leadership. Based on my experience, I reported directly to the president of the Division and was included in several projects implemented within the Business Unit.
- Lead cross-functional teams on projects. Communicate and work with all levels of the organization. Lead a large multi-function program or a set of projects. Interact with colleagues, suppliers and customers. As a result, I was awarded the annual crystal “External Focus” award for my work with our European colleagues. Again, the only Supply Chain Manager ever awarded this recognition.
- Train and provide development opportunities for staff. Ensure annual goals are complete and communicated. Ensure Global Performance Management System is up-to-date, and regular feedback is provided to staff members. I introduced a new way or working with our job rotation company policy improving our purchasing function, driving down inventory and increasing cost savings opportunities.
- Lead benchmarking of Supply Chain-related topics in support of divisional goals. Given my experience, I was included in global projects that no one in my position ever had participated in. I am green belt certified in Lean and participated in many projects bringing benefit to the organization.
Director of Supply Chain
Locus Fermentations Solutions, LLC
Solon
01.2018 - 01.2020
- Recruited to launch and oversee all aspects of supply chain operations for the startup company, including developing and implementing processes, programs, and best practices for Purchasing, Inventory Control, Logistics, and Customer Service.
- Interview, select and lead the implementation of an ERP. Led the implementation of NetSuite to support the companies Manufacturing, Purchasing and Financial departments. Conducted the interviews, scoped the project and oversaw the entire implementation on time and within budget.
- Reduce logistics cost. Delivered a 70% YOY savings by introducing 3PL logistics methods and best practices, optimizing the distribution network to ensure efficient, effective, and on-time deliveries.
- Establish a professional purchasing department. I interviewed vendors, negotiated contracts and implemented 2 FTE’s to support the purchasing function. Reduced cost by 20%
- Implement an S&OP process for better production balance. Defined Sales and Operating Planning (S&OP) processes to ensure a proactive balance of supply and demand and laid the groundwork to develop a complete S&OP tool for growth into the future.
Director, Supply Chain & Manufacturing Planning
Kinetico Water Systems
Newbury
01.2014 - 01.2018
- Oversaw global supply chain and manufacturing operations in support of $130M in annual revenue. Led a team of 4 direct reports and managed a $30M annual budget, supporting a department of 30 FTE and 700+ customers.
- Increased on-time service from 88% to 96% by leading an effort to realign departments to ensure better communication, as well as ownership and accountability in decision-making.
- Ensured the supply chain organization supported both market and financial requirements by incorporating strategies with capital and operating plans. Developed a global organization to support businesses across 7 countries.
- Developed Supply Chain strategies to support current and future growth. Implemented a comprehensive Customer Service and Supply Chain strategy, including Materials Management, Long Range Capacity Planning, and Forecasting for Supply & Demand.
- Maximize the use of JDE for materials management. Identifying system enhancements, such as MRP, PHY Inv Management, Cycle Count Program, and Days of Supply calculation.
- Create a new Sales & Operations Planning (S&OP) process. We delivered a proactive balance of supply and demand and instituted monthly reviews with operations teams worldwide down to the work center of each product.
- Implement an S&OP process for better working capital management. Improved finished goods from 18 to 36 and purchased items from 8 to 12 turns by driving continuous improvement for inventory management processes and ensuring inventory models are applied for peak efficiency.
- Provided hands-on coaching, training, mentoring, and professional development to teams from multiple business units, including leading a Supply Chain 101 workshop to build a better understanding of the discipline.
- Improve distribution and reduce costs. Captured 21% YOY savings worldwide by optimizing global distribution and introducing 3PL logistics methods, programs (regional model), and best practices. Also reduced slow moving and obsolete inventory by creating an inventory quarterly review of our 3pl’s.
Education
Bachelor of Science (BS) - Business Management
David Myers College
Cleveland, OHAssociate degree - Business Administration
Lakeland Community College
Kirtland, OHSkills
- Supply Chain Optimization
- Decision-making
- Critical thinking
- Coaching and mentoring
- Performance monitoring
- Global Resource Coordination
- Cross-Functional Collaboration
- Strategic Planning & Execution
- Team Leadership & Management
- Inventory & Materials Mgmts
- Key Performance Indicators
- Vendor Relationships & Negotiations
- Continuous Process Improvement
- 3PL Logistics Best Practices
Systems experience:
- MS Office
- NetSuite
- Manugistics
- Oracle
- AspenTech
- SAP
- JD Edwards
Timeline
Vice President, Customer Service
First Brands Group
01.2024 - Current
Global Supply Chain Director
Vibrantz
01.2022 - 01.2024
Supply Chain Manager, North America
Avery Dennison
01.2021 - 01.2022
Director of Supply Chain
Locus Fermentations Solutions, LLC
01.2018 - 01.2020
Director, Supply Chain & Manufacturing Planning
Kinetico Water Systems
01.2014 - 01.2018
Bachelor of Science (BS) - Business Management
David Myers College
Associate degree - Business Administration
Lakeland Community College