RYAN DICHAZY
Painesville,OH
Summary
Personable and dedicated Customer Service Representative with extensive experience in software/hardware troubleshooting industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Low Voltage Technician
NorthShore Technologies
Painesville, OH
04.2023 - Current
- Installed cabling from transport and wiring closets to customer access outlet.
- Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
- Installed and repaired distribution racks and cables.
- Performed termination of cables including Cat5E, Cat6 and coaxial cables for various systems.
- Troubleshot electrical circuits in order to identify the root cause of system malfunctions.
Application Support Generalist
The Cbord Group & Horizon Software
Canton, OH
03.2021 - 03.2023
- Developed user profiles, set up permissions and monitored system security for customers using Microsoft systems.
- Diagnosed and resolved hardware issues for customers over the phone, via email, or in person.
- Repaired malfunctioning components of desktop computers, laptops, servers, and network equipment.
- Troubleshot complex SQL queries to identify problems or potential improvements in performance.
- Developed documentation for procedures related to IT operations including incident reports and user guides.
Support Analyst
MRI Software LLC
Painesville, OH
08.2021 - 03.2022
- Created journal entries to record miscellaneous cash receipts, transfers, and other adjustments as needed.
- Worked with clients from financial and property management institutions, assisting with a wide range of questions and issues.
- Assisted with month end closing activities related to bank reconciliation process.
- Provided technical support to clients via telephone and email, resolving complex issues.
- Answered questions regarding software functionality, troubleshooting hardware and software problems, and configuring system settings.
Department Supervisor
H&M Retail
Strongsville, Ohio
07.2017 - 05.2019
- Oversaw the hiring process, including recruiting, interviewing, and onboarding new employees.
- Provided coaching and mentoring support to team members.
- Analyzed data to identify areas of improvement within the department.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Education
Computer Certifications - Certified Cisco Networking
Auburn Career Center
Painesville, OH2011
High School Diploma - General Education
Riverside High School
2011
Skills
- Collaborative Team Player
- Optimistic
- Hardware Diagnostics
- Teamwork and Collaboration
- Hardware and Software Repair
- Help Desk Support
- Issue and Resolution Tracking
Timeline
Low Voltage Technician
NorthShore Technologies
04.2023 - Current
Support Analyst
MRI Software LLC
08.2021 - 03.2022
Application Support Generalist
The Cbord Group & Horizon Software
03.2021 - 03.2023
Department Supervisor
H&M Retail
07.2017 - 05.2019
Computer Certifications - Certified Cisco Networking
Auburn Career Center
High School Diploma - General Education
Riverside High School
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