Lauren Mendez
Upland,CA
Summary
Experienced low-voltage electrician with strong background in troubleshooting, system installations, and customer interactions. Known for excellent communication skills, attention to detail, and the ability to explain technical concepts clearly to clients. Eager to transition into costumer service, bringing problem-solving expertise, a customer first mindset, and the ability to remain calm under pressure. Dedicated to provide outstanding support and ensuring customer satisfaction in every interaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Low Voltage Electrician
IBEW LOCAL 441
10.2018 - Current
- Demonstrated expertise in installing security cameras, access control systems, fire alarms, and audio/visual equipment as part of comprehensive low voltage solutions offered to clients.
- Optimized system functionality by designing custom control panels for diverse applications
- Fostered long-term relationships with clients through exceptional service, leading to repeat business and a strong referral network.
- Managed workload effectively by prioritizing tasks, meeting deadlines, and consistently delivering high-quality results on time
Claims Customer Service Representative
Sunvilla
02.2017 - 10.2018
- Ensured accurate documentation and record-keeping, adhering to company policies
- Minimized financial losses for the company by diligently identifying potential fraudulent claims activity and escalating as necessary for further investigation.
- Assisted customers with completing insurance documents to avoid missed information.
Education
Sound Technician
Orange County Electrical Training Institute
Santa Ana, CA04-2022
Skills
- Effective Problem Resolution
- Dedicated Customer Engagement
- Collaborative Team Player
- Strong Attention to Accuracy
- Prioritization and Scheduling
- Logical Reasoning
- Multitasking Abilities
Certification
Santiago Canyon College
Certificate of Completion of Apprenticeship
Timeline
Low Voltage Electrician
IBEW LOCAL 441
10.2018 - Current
Claims Customer Service Representative
Sunvilla
02.2017 - 10.2018
Santiago Canyon College
Certificate of Completion of Apprenticeship
Sound Technician
Orange County Electrical Training Institute
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