D'sha Wesley
Dallas,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assembly Line Worker
GEODIS
05.2024 - 06.2024
- Operate assembly line machinery ensuring consistent production quality and timely output
- Identify and resolve mechanical issues, minimizing downtime and maintaining production flow
- Collaborate with team members to streamline processes, enhancing overall efficiency
- Maintain accurate records of production metrics, contributing to data-driven improvements
- Eager to master new skills and contribute positively to team goals
- Enhanced line efficiency by implementing robust process optimizations
Warehouse Associate
Dallas Cowboy warehouse
06.2022 - 05.2024
- Processed and priced products, maintaining inventory integrity and resolving discrepancies
- Picked and staged orders, confirming SKU and quantity for damage-free deliveries
- Maintained equipment and tools, contributing to operational efficiency and safety
- Conducted cycle counts, reducing inventory discrepancies
Front Desk Concierge
Stratton Amenities
02.2022 - 06.2022
- Greet guests, confirm reservations, and provide excellent customer service, ensuring satisfaction
- Maintain updated knowledge of company assets to address guest inquiries accurately
- Foster positive relationships with guests, enhancing their experience and loyalty
- Multitask and prioritize tasks to meet diverse customer needs efficiently
- Represent the company with integrity and professionalism, upholding high ethical standards
- Managed guest relations and confirmed bookings, ensuring high standards of service
- Enhanced customer satisfaction by maintaining ethical professionalism in guest interaction
Mailroom Associate
CVS Health
07.2021 - 11.2021
- Sorted and collated mail, ensuring timely and accurate distribution
- Weighed mail to determine correct postage, reducing mailing costs
- Opened office mail, discarded junk, and checked for contraband, maintaining security
- Stamped incoming/outgoing mail with time/date for tracking and organization
- Efficiently managed mail sorting, ensuring timely processing and accurate postage
- Basic mailroom functions like receiving incoming FedEx/UPS, USPS mail send/receive, maintaining paper for copy machines
Shopper
Amazon
09.2020 - 03.2021
- Utilized handheld devices to efficiently fulfill online orders, ensuring high accuracy and speed
- Maintained organized staging areas, enhancing workflow and reducing clutter
- Adapted to various store roles including customer service and cashier, demonstrating flexibility
- Focused on product knowledge and customer service standards, improving overall customer satisfaction
- Expedited 30+ daily online orders, ensuring prompt delivery and customer satisfaction
- Maintained error-free order records through meticulous attention to detail and accuracy
Caregiver
Love and Care Inc
03.2018 - 11.2019
- Assisted clients with medication and mobility, enhancing their daily living quality
- Supported personal care and hygiene, ensuring client comfort and well-being
- Prepared meals and performed light housekeeping, fostering a clean, healthy environment
- Accompanied clients on shopping trips, promoting independence and social interaction
- Responded promptly to emergencies, ensuring client safety and peace of mind
Sales Associate
Walmart
08.2015 - 05.2017
- Operated cash register, processed payments, issued receipts, refunds, and credits, ensuring accuracy
- Organized sales area, maintained accurate register balances, enhancing customer experience
- Calculated bills using various tools, ensuring transaction accuracy and customer satisfaction
- Handled customer inquiries, resolved issues promptly, improving overall satisfaction
- Managed accurate transactions for diverse payment methods and ensured meticulous pricing
Education
GED -
Clearfield Job Corps
Clearfield, UT11.2013
Skills
- Product assembly
- Assembly and production
- Hand-eye coordination
- Product inspection
- Quality inspections
- Manufacturing experience
- Equipment operation
- Assembly instructions
- Customer service
- Critical thinking
Certification
- QIDP Certification
- Pallet Jack Certification
Languages
English
Native or Bilingual
Timeline
Assembly Line Worker
GEODIS
05.2024 - 06.2024
Warehouse Associate
Dallas Cowboy warehouse
06.2022 - 05.2024
Front Desk Concierge
Stratton Amenities
02.2022 - 06.2022
Mailroom Associate
CVS Health
07.2021 - 11.2021
Shopper
Amazon
09.2020 - 03.2021
Caregiver
Love and Care Inc
03.2018 - 11.2019
Sales Associate
Walmart
08.2015 - 05.2017
- QIDP Certification
- Pallet Jack Certification
GED -
Clearfield Job Corps
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