Summary
Overview
Work History
Education
Skills
Educationtrainingcertificates
Timeline
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Darren St. Agathe

White Plains,NY

Summary

IT Procurement asset manager and technical support leader with a consistent, proven track record of achievement. Excellent listening, verbal communication and interpersonal skills to building relationships with a variety of key stakeholders, from colleagues to end users to vendors. Impeccable ethics, judgment and stellar attention to detail skills in order to achieve stated objectives. Quick learner that is adaptable, versatile and flexible to prioritize effectively and proactively resolve problems. Solid time management and organizational skills, including prioritizing tasks.

Overview

13
13
years of professional experience

Work History

Desktop Support/Data Assistant

Microsoft/New York City Police Department
  • Upgraded the entire network infrastructure and workstations at multiple police department locations
  • Setup and supported more than 1,000 end users in a Windows XP converted to Windows 7 environment and on Dell laptops and desktops
  • Removed internal hard drives removals and re-imaged old hard drives by leveraging Norton Ghost (v/10)
  • Installed and maintained Microsoft Office 2010, including Outlook and resolved Blackberry software issues.

IT Procurement Specialist & Asset Manager

A+E Networks
09.2017 - Current
  • Develop and implement purchasing strategies to ensure cost-effective and timely IT procurement of goods and service
  • IT Purchasing, application administrator and technical necessities management
  • Contacting and negotiating deals with vendors for computers, hardware, software etc.
  • Monitor and forecast inventory levels
  • LifeCycle management of information technology assets throughout A+E
  • Jamf, Ivanti and FreshService Applications hardware & software life cycle management
  • Accurate count of physical components of computers and computer networks, from acquisition through disposal
  • Revenue Procurement IT Asset & Product Management working with the VP to make sure all products are in use or deposed


  • Working with the Vice President of GTO PMO, & Vendors on IT infrastructure projects
  • Expense reports created in ConCur for strategy spending
  • Provide professional customer services & technical support for PC & Mac.
  • Troubleshoot hardware for PC & Mac
  • Troubleshoot iPhones and network issues
  • Diagnose hardware/OS-related issues

Asset Manager/IT Desktop Support

Brookdale Hospital Medical Center
02.2012 - 08.2017
  • Demonstrate strong leadership skills to manage IT assets and inventory as well as budgets and expenses
  • Leverage Vertrex42 to manage asset purchases and existing inventory
  • Collaborate with the CIO, PMO and vendors on IT infrastructure projects
  • Negotiate favorable agreements with vendors to purchase PCs, software and printers
  • Diagnose and resolve issues related to operating systems; hardware; wireless; and network issues
  • Identified and resolved problems related to desktop, thin client, laptop PCs manufactured by HP and Lenovo
  • Diagnosed and fixed issues related to operating system, hardware and computer peripherals, including printers
  • Installed programs or applications to upgrade hardware or software and restored the documents of users
  • Troubleshooted wireless PDA and iPhone devices for users
  • AD Active Directory to manage user accounts and reset passwords
  • Imaged/deployment windows 7 migration of the entire facility 2500 workstations
  • Trained employee on best practices of the Windows 7 operating system and Microsoft Office Suite 2010.

Education

Bachelor of Science - Computer Engineering Technology

City College of New York of The City University of New York, The
New York, NY
06.2021

Skills

Operating Systems: Microsoft Windows 2000/XP/Vista/7/10/11/Mac OS

Software: Microsoft Office 2003/2007/2010/2013/360/and SharePoint; Adobe Acrobat; Illustrator; and Photoshop; Citrix; Air Watch; Vertrex42; Service Desk; Remedy; FreshService; JAMF; Apple business manager

Break/Fix PC Hardware and Repair

Personal Computers (PCs): Hewlett-Packard (HP), Lenovo Dell & Mac

Printers and Routers: Canon; Xerox; Kodak; Hewlett-Packard (HP) MFP Printers)

Smartphones: iPhone/iPad/Android

Internet Browsers: Internet Explorer; Firefox; Chrome

Other: Transmission Control Protocol/Internet Protocol (TCP/IP); Dynamic Host Configuration Protocol; (DHCP); Domain Name Servers DNS; and (AD) Active Directory Analytical Skills Contract Negotiation IT Asset Management A Certified IT Technician Hardware Support Printers Problem Solving Service Desk ITSM Concur Microsoft Office Technical Support Account Management Troubleshooting Hardware Installation Customer Service Computer Hardware Computer Repair Active Directory Purchase Management IT Procurement Purchase Orders Data Migration Teamwork & Collaboration Time Management

Multitasking Excellent Communication

Organizational Skills Reliability Analytical Thinking Interpersonal Skills

Educationtrainingcertificates

  • Bachelor of Science (BS), Computer Systems and Graphics, City University of New York, 2000
  • A+ Certified

Timeline

IT Procurement Specialist & Asset Manager

A+E Networks
09.2017 - Current

Asset Manager/IT Desktop Support

Brookdale Hospital Medical Center
02.2012 - 08.2017

Desktop Support/Data Assistant

Microsoft/New York City Police Department

Bachelor of Science - Computer Engineering Technology

City College of New York of The City University of New York, The

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Darren St. Agathe