DTERRAINIQUE MURRY
Aubrey,TX
Summary
I excel in building trust and rapport in high-stress environments, showcasing my adeptness in de-escalation techniques and advanced computer knowledge. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
Work History
Child Protective Investigator
Child Protective Services
09.2024 - 05.2025
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
- Collaborated with other agencies such as law enforcement, mental health providers, schools, and social services.
- Investigated reports of child abuse and neglect to determine if further actions are necessary.
- Conducted home visits, interviews, and assessments in order to evaluate the safety of a child's environment.
Customer Service Retention Specialist
American Income Life Insurance
10.2023 - 09.2024
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Demonstrated expert negotiation and problem-solving skills to resolve complex and non-routine customer concerns.
- Improved employee retention through moral-boosting events and fair compensation packages, including scheduled performance reviews.
Education
Bachelor of Science - Criminal Justice
Sam Houston State University
Huntsville, TX12.2023
Skills
- Policy knowledge
- De-escalation techniques
- Outlook
- Customer data confidentiality
- Issue resolution
- Adaptability
Timeline
Child Protective Investigator
Child Protective Services
09.2024 - 05.2025
Customer Service Retention Specialist
American Income Life Insurance
10.2023 - 09.2024
Bachelor of Science - Criminal Justice
Sam Houston State University
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