Summary
Overview
Work History
Education
Skills
Timeline
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DUANE HINOJOSA

Rochester Hills,MI

Summary

With over 20 years of experience, I am a dedicated professional with demonstrated strengths in customer service, time management and trend tracking. I am good at troubleshooting problems and building successful solutions. I possess excellent verbal and written skills. I am a great communicator with a strong background cultivating positive relationships and exceeding goals.

Overview

7
7
years of professional experience

Work History

Emerging Store Manager

Walgreens Boots Alliance
04.2024 - Current
  • Oversaw daily operations, ensuring compliance with corporate policies and procedures.
  • Trained and mentored staff, fostering a collaborative team environment and enhancing performance.
  • Managed inventory levels, implementing efficient stock control measures to minimize losses.
  • Analyzed sales data to identify trends, optimizing product placement for increased customer engagement.

Assistant Store Manager

Best Buy
11.2020 - 02.2023
  • Trained sales team to develop superior strategies to manage value messages, structuring opportunities, pricing, and deal closures.
  • Analyzed sales performance, coverage, and segmentation and distributed KPI reports to illustrate findings.
  • Coordinated sales meetings to discuss targets, marketing campaigns, and strategy improvements for deficient areas.
  • Elevated team productivity using practical training and motivational strategies.
  • Developed and strengthened teams through thoughtful sales floor leadership and personnel management.

General Manager

Best Buy
07.2018 - 10.2020
  • Deployed solid budget control strategies to achieve revenue and profit targets.
  • Implemented successful training program to upskill employees.
  • Planned strategies to achieve profitability, guest satisfaction and employee retention objectives.
  • Upheld brand quality standards across all service levels.
  • Held teams accountable to rules and regulations for safe, consistent service.
  • Established clear expectations and objectives for team members and helped each achieve goals.
  • Prepared staff work schedules and assigned specific duties.
  • Motivated team by example to deliver exceptional standard of work.
  • Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement.

Education

Diploma - Basic

Pontiac Northern High School
Pontiac, MI

Skills

  • Team leadership
  • Innovative
  • Customer relations
  • Relationship building
  • Sales coordination
  • Analytical thinking
  • Adaptability
  • Conflict resolution
  • Scheduling

Timeline

Emerging Store Manager

Walgreens Boots Alliance
04.2024 - Current

Assistant Store Manager

Best Buy
11.2020 - 02.2023

General Manager

Best Buy
07.2018 - 10.2020

Diploma - Basic

Pontiac Northern High School

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DUANE HINOJOSA