DUANE HINOJOSA
Rochester Hills,MI
Summary
With over 20 years of experience, I am a dedicated professional with demonstrated strengths in customer service, time management and trend tracking. I am good at troubleshooting problems and building successful solutions. I possess excellent verbal and written skills. I am a great communicator with a strong background cultivating positive relationships and exceeding goals.
Overview
7
7
years of professional experience
Work History
Emerging Store Manager
Walgreens Boots Alliance
Rochester Hills, MI
04.2024 - Current
- Oversaw daily operations, ensuring compliance with corporate policies and procedures.
- Trained and mentored staff, fostering a collaborative team environment and enhancing performance.
- Managed inventory levels, implementing efficient stock control measures to minimize losses.
- Analyzed sales data to identify trends, optimizing product placement for increased customer engagement.
Assistant Store Manager
Best Buy
Auburn Hills, Michigan
11.2020 - 02.2023
- Trained sales team to develop superior strategies to manage value messages, structuring opportunities, pricing, and deal closures.
- Analyzed sales performance, coverage, and segmentation and distributed KPI reports to illustrate findings.
- Coordinated sales meetings to discuss targets, marketing campaigns, and strategy improvements for deficient areas.
- Elevated team productivity using practical training and motivational strategies.
- Developed and strengthened teams through thoughtful sales floor leadership and personnel management.
General Manager
Best Buy
Bloomfield Hills, Michigan
07.2018 - 10.2020
- Deployed solid budget control strategies to achieve revenue and profit targets.
- Implemented successful training program to upskill employees.
- Planned strategies to achieve profitability, guest satisfaction and employee retention objectives.
- Upheld brand quality standards across all service levels.
- Held teams accountable to rules and regulations for safe, consistent service.
- Established clear expectations and objectives for team members and helped each achieve goals.
- Prepared staff work schedules and assigned specific duties.
- Motivated team by example to deliver exceptional standard of work.
- Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement.
Education
Diploma - Basic
Pontiac Northern High School
Pontiac, MISkills
- Team leadership
- Innovative
- Customer relations
- Relationship building
- Sales coordination
- Analytical thinking
- Adaptability
- Conflict resolution
- Scheduling
Timeline
Emerging Store Manager
Walgreens Boots Alliance
04.2024 - Current
Assistant Store Manager
Best Buy
11.2020 - 02.2023
General Manager
Best Buy
07.2018 - 10.2020
Diploma - Basic
Pontiac Northern High School