JUSTIN PUSTA
Rochester Hills,MI
Summary
Sales Development Representative with a background in B2B sales, lead generation, and customer relationship management. Proven ability to shape sales strategies, drive revenue growth, and build lasting client relationships through trust and clear communication. Previous experience as an IT consultant adds a solid foundation in analytical thinking, problem-solving, and leveraging data-driven insights to guide client decision-making. Skilled at understanding client needs, and delivering tailored solutions that support long-term success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Development Representative
SmartHRCheqs
Remote
06.2025 - Current
- Generated qualified leads through targeted outreach efforts and effective communication strategies.
- Collaborated with marketing to align campaigns with sales objectives and messaging.
- Managed the CRM system (HubSpot) to track interactions, follow-ups, and lead statuses efficiently.
- Nurtured relationships with potential customers through personalized follow-up communications.
- Executed cold calls, social media, email, and other digital strategies to acquire customers.
- Prepared weekly reports on sales activity for management review.
IT Consultant
Detroit Technology Solutions
Detroit, MI
02.2024 - 06.2025
- Provided technical support and troubleshooting for clients and internal teams via phone, email, and remote access.
- Diagnosed and resolved technical hardware and software issues.
- Documented and tracked issues, resolutions, and follow-up actions in a timely manner.
- Participated in team discussions, contributing innovative ideas and solutions through research and collaboration.
- Experienced in Microsoft 365 administration and Microsoft Azure.
- Guided clients in collecting and analyzing data from various cyber defense resources to make informed decisions about their risk management strategies.
- Applied cybersecurity and privacy principles to align with clients' organizational requirements, enhancing their compliance and risk management efforts.
- Analyzed client needs to recommend tailored IT solutions.
- Coordinated with vendors for software procurement and licensing management.
IT Technician
InaCOMP
Southfield, MI
06.2022 - 02.2024
- Responded to support requests from end users, and walked individuals through basic troubleshooting tasks, providing stellar assistance and support.
- Maintained hardware performance, network connectivity, and software updates, explaining technical information in clear terms to non-technical individuals to promote better understanding.
- Set up equipment for employee use, ensuring proper installation of cables, operating systems, and appropriate software, enabling network reliability and full functionality.
Sales Associate
Shinola
Troy, Michigan
10.2018 - 12.2019
- Maintained store presentation by organizing displays and restocking merchandise.
- Assisted customers in selecting premium products and provided product knowledge.
- Processed sales transactions accurately using point-of-sale systems.
- Collaborated with team members to enhance customer service strategies.
- Educated customers on brand history and craftsmanship of products.
- Participated in inventory management by tracking stock levels and orders.
- Worked with fellow sales team members to achieve group targets.
Education
Bachelor of Science - Information Technology & Security
Baker College
Auburn Hills, MI05-2023
High School Diploma -
Romeo High School
Romeo, MI05-2013
Skills
- High-end sales experience
- Cross-selling and upselling
- Sales target achievement
- Tech-Savvy
- Strong negotiation skills
- Product knowledge
- Customer relationship management
- CRM management
Certification
- Microsoft Certified: Azure Fundamentals
- HubSpot Sales Software
- HubSpot Inbound Sales
Languages
3
Timeline
Sales Development Representative
SmartHRCheqs
06.2025 - Current
IT Consultant
Detroit Technology Solutions
02.2024 - 06.2025
IT Technician
InaCOMP
06.2022 - 02.2024
Sales Associate
Shinola
10.2018 - 12.2019
Bachelor of Science - Information Technology & Security
Baker College
High School Diploma -
Romeo High School