DUANE HUNT
CALABASH,NC
Summary
Goal-oriented Customer Service Manager with 31 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
31
31
years of professional experience
Work History
Customer Service Manager
UNITED STATES POSTAL SERVICE
FORT LAUDERDALE, FL
12.1987 - 12.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Created customer support strategy to increase customer retention.
Education
Associate of Arts - Psychology/Social Work
University of Maryland - Baltimore County
Baltimore, MD05.2000
Skills
- Budgeting and reporting
- Customer Relationship Management Software (CRM)
- Personnel training and development
- Inter-department collaboration
- Effective problem solver
- Effective workflow management
- Team Building
- Customer Relations
- Adherence to high customer service standards
- Exceptional interpersonal communication
- Microsoft Outlook, Word and Excel
- Exceptional telephone etiquette
Timeline
Customer Service Manager
UNITED STATES POSTAL SERVICE
12.1987 - 12.2018
Associate of Arts - Psychology/Social Work
University of Maryland - Baltimore County
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