Duane Love
Denver,CO
Summary
Motivated and reliable professional with over eight years of experience in customer service, food service, retail, and team leadership. Skilled in managing teams, resolving customer issues, and improving day-to-day operations. Recognized for strong communication, adaptability, and consistent performance in fast-paced environments. Eager to contribute leadership and service excellence to a team-focused organization.
Overview
8
8
years of professional experience
Work History
Team Supervisor
Tim Hortons
Steubenville, OH
05.2022 - 04.2025
- Supervised up to 10 employees per shift, ensuring high-quality service, efficient operations, and adherence to health and safety standards.
- Delegated tasks, coached staff in real-time, and managed performance to maintain team productivity and morale.
- Handled inventory control, resolved escalated customer issues, and consistently recognized for effective leadership under pressure.
Shift Manager / Lead Cashier
Ohio City Burrito
Cleveland, OH
08.2021 - 04.2022
- Oversaw store operations during assigned shifts, ensuring staff stayed on task and met service standards.
- Managed daily cash reconciliation, balanced registers, and submitted financial reports.
- Trained new hires in customer interaction, food safety, and POS procedures to reduce onboarding time.
- Collaborated with upper management on marketing promotions and community engagement events.
- Maintained kitchen cleanliness and food preparation areas according to health regulations.
- Played a key role in reducing customer wait times through improved shift planning and staff coordination.
Cashier / Retail Associate
Kroger
Steubenville, OH
07.2017 - 10.2019
- Handled high-volume checkout transactions quickly and accurately while maintaining customer rapport.
- Assisted in various store functions, including stocking, returns, cleaning, and backroom support.
- Answered product-related questions and directed customers to desired departments or services.
- Took on leadership responsibilities during manager absences, ensuring smooth operation of the front-end.
- Promoted in-store promotions and loyalty programs to boost customer retention and sales.
Education
High School Diploma -
Steubenville High School
Steubenville, OH05.2019
Skills
- Team Leadership & Supervision
- Conflict Resolution
- Food Handling & Safety Compliance
- Inventory Management
- Time Management & Prioritization
- Schedule coordination
- Cash Handling & Register Balancing
- Microsoft Office Suite
- Basic Tech Literacy
- Sales & Product Promotion
- Janitorial & Facility Upkeep
Timeline
Team Supervisor
Tim Hortons
05.2022 - 04.2025
Shift Manager / Lead Cashier
Ohio City Burrito
08.2021 - 04.2022
Cashier / Retail Associate
Kroger
07.2017 - 10.2019
High School Diploma -
Steubenville High School
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