Erna Mitchell
Detroit,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals Demonstrated international trade and freight forwarding expertise, including competitive offerings, pricing and market positioning.
Overview
8
8
years of professional experience
Work History
Grounds Service Coordinator
Kalitta Air
07.2023 - Current
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm work met all requirements.
- Assessed customer needs and developed solutions to meet needs.
- Collected, arranged, and input information into database system.
International Manager
Native American Logistics
11.2021 - 11.2022
- Cultivated culture of open communication, collaboration and shared accountability for business success.
- Supported site management to empower front-line associates with skills and knowledge to carry out day-to-day assignments.
- Drove continued growth across business areas by partnering with first-line management on revised approaches to customer service, sales and operational leadership.
- Used various strategies to promote exceptional customer service and create positive environment for employees and clients.
- Communicated best practices among on-site and external personnel to align efforts and goals.
CCDS Technician
Battelle Memorial Institute
04.2020 - 03.2021
- Decontaminate N95 masks for health care professionals and first responders.
- Supervised teams of 8-10 people per shift
- Inventory management and control
Trade Compliance Specialist
Movement Inc, WABCO
09.2019 - 03.2020
- Work interdepartmentally to facilitate seamless movement in the company's supply chain.
- Provide HTS classifications as needed.
- Worked with Customs Brokers to help clear shipments coming into the US.
- Provide inventory management and worked with plant managers to ensure productions levels will remain steady for manufacturing demands.
- Worked collaboratively with project managers to properly forecast supply and demand for the plants and customers.
- Create and submit billing requests for any adhoc projects.
Air Charter Coordinator
Active Aero
08.2017 - 09.2019
- Quote, booked, and tracked charted aircraft.
- Worked interdepartmentally with other departments to provide the best expedited solution for the customer.
Import Coordinator
Livingston International
09.2016 - 08.2017
- Process air and ocean shipments for us US import clearance.
- Trained and Cross trained as colleagues to ensure any personnel gaps were covered.
Education
High School Diploma -
Cass Technical High School
Detroit, MI06.1995
Skills
- Issue Analysis
- Customer Interaction
- Project support
- Extensive Organizational Skills
- Team Training
- Project Management
- Staff education and training
- Written/Verbal Communication
- Time management
- Troubleshooting
- Performance improvement
Timeline
Grounds Service Coordinator
Kalitta Air
07.2023 - Current
International Manager
Native American Logistics
11.2021 - 11.2022
CCDS Technician
Battelle Memorial Institute
04.2020 - 03.2021
Trade Compliance Specialist
Movement Inc, WABCO
09.2019 - 03.2020
Air Charter Coordinator
Active Aero
08.2017 - 09.2019
Import Coordinator
Livingston International
09.2016 - 08.2017
High School Diploma -
Cass Technical High School
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