Duane Randolph

Supervise Phone Operators calls by determining if the Road Call need to be Towed to a Shop, Repaired Roadside or GPS guided to a Repair Shop.

Review Shop diagnosis and informed company of estimate repair cost for approval, establish payment process that's acceptable for Vendor and Driver's Company, create Purchase Order number.

Document all Vehicles on Units Down Report that will not be completed same day. Informed Driver and Company of Vendors completion date.

• Educated customers regarding regular maintenance protocols to preserve vehicle condition.
• Examined service history and provided initial inspection of vehicle to identify issues.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Handled customer issues with confidence, using complex problem solving to provide effective resolution.
• Interpreted diagnostic results to provide accurate repair recommendations.
• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Developed estimates by costing materials, supplies, and labor.
• Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
• Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.

• Educated customers regarding regular maintenance protocols to preserve vehicle condition.
• Examined service history and provided initial inspection of vehicle to identify issues.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Handled customer issues with confidence, using complex problem solving to provide effective resolution.
• Interpreted diagnostic results to provide accurate repair recommendations.
• Developed estimates by costing materials, supplies, and labor.
• Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.