Duane Toro

• Analyzed vehicle data using advanced diagnostic equipment.
• Explained estimates and determined repair timelines to manage customer expectations.
• Inspected damaged vehicles to estimate repair labor cost and required parts expense.
• Repaired brake, exhaust, electrical and other systems for all automotive brands.
• Explained maintenance and repair needs to customers and offered advice on preventative maintenance.

At ADI we provide comprehensive vehicle maintenance, repair services and custom work such as suspension modifications, lighting and performance

• Started as a Tech1
• Promoted to tech 2
• Moved over to the diagnosis department
• Promoted from Tech 2 to Build Manager on the night shift
• Managed Day shift Inspection and Diagnostic

As a technician for Carvana I worked ever aspect of the reconditioning process from

• Basic look over
• Oil changes
• Tires
• Alignments
• Repairs
• Key cutting / Programming
• Diagnostic

As a manager for Carvana my daily task was to

• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Led hiring, onboarding and training of new hires
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

• Trained express techs
• Completed Nissan online courses
• Performed regular car services.

• Performed regular services
• Learned cashier position
• Learned service advisor position
• Trained new employees.

• Learned how to open and close department
• Butchered meat
• Worked the counter
• Trained new employees.