Duane Welch
Syracuse,IN
Summary
Adept Field Service Technician with a proven track record at Charter Communications, Time Warner Cable, excelling in emergency response and customer service. Known for outstanding problem-solving and troubleshooting abilities, coupled with a positive attitude, consistently delivering exceptional service outcomes. Expert in field repairs and equipment maintenance, significantly enhancing client satisfaction and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Field Service Technician
Charter Communications, Time Warner Cable
02.2018 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
Education
High School -
Journeyman - Electical
01.2005
Skills
- Problem-Solving
- Troubleshooting and repair
- Positive Attitude
- Field Repairs
Certification
Field Tech 3
Field Tech IV
Field Tech V
FTIII/ FTIV/ FTV
Worked on the High Split Project for several Months, Albany and Rochester doing walkout and Cut Over with Maintenance.
Replacing Mods and balancing them, Replacing LEs and passive equipment.
Timeline
Field Service Technician - Charter Communications, Time Warner Cable
02.2018 - Current
Cicero-North Syracuse High School - High School ,
IBEW - Journeyman, Electical