Duane A. Cooley
Information Technology Professional
Conroe,TX
Summary
Retired US Army Sergeant First Class (E7) with over 20 years of Active Duty military experience in leadership, team building, organization, logistic support, and combat operations. Highly trainable and seeking career growth opportunities beyond my current role.
Overview
3
3
years of professional experience
3
3
Certification
Work History
Campus IT Technican
International Leadership of Texas
Cleveland, TX
06.2022 - Current
- Used Active Directory and MS Office 365 to restore user profiles and set up accounts
- Installed and configured hardware, software, systems, networks, printers, and scanners on user accounts and monitored system performance.
- Resolved user and system issues related to network connectivity, software installation, configuration, andprinting.
- Marticulously handled many administrative duties and technology support issues for users, students, and multiple campuses.
- Installed and performed minor repairs to hardware, software, or peripheral equipment.
- Single point of contact for customers and vendors during technical faults and security-related events.
- Responded quickly to emergencies involving outages or data loss scenarios.
Warehouse Worker
Balflex
Houston, TX
12.2020 - 11.2021
Route Driver
UniFirst
Waco, TX
03.2020 - 10.2020
Loader/Unloader
Walmart
Raleigh, NC
12.2017 - 02.2018
Route Driver
US Postal Service
Raliegh, NC
08.2017 - 10.2017
Sergenat First Class (E7) - Retired
US Army
Schofield Barracks, HI
02.1997 - 02.2017
Education
Bachelors of Arts - Information Technologies
Southern New Hampshire University
Online Distant Learning03-2025
Cybersecurity Specialist Program - Information Technology
My Computer Career
Online Distance Learning04-2024
Information Technology Security and Administration Program -
My Computer Career
Online Distant Learning12.2022
Skills
- Working knowledge of networking concepts, protocols, and technologies ( TCP/Ip, VLANs, VPNs, and routing protocols,)
- Excellent communication, analytical and problem solving skills
- Ability to work independently and collaborarativly in a fast-paced environment
- Install hardware, software and troubleshoot technical issues
- Customer Service & Support
- Organization and Time Management
- Attention to Detail
Certification
- Google | IT Support Professional | 06/2024
- CompTIA Security+ Certification | 03/2023 | PC security, Network security, and Cloud management
- CompTIA A+ Certification | 12/2022 | Installing, maintaining, customizing, and operating personal computers.
Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureTeam Building / Company RetreatsAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised a team of 57 staff members while on active duty in the US Army
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Native language
Spanish
Beginner
A1
Timeline
Campus IT Technican
International Leadership of Texas
06.2022 - Current
Warehouse Worker
Balflex
12.2020 - 11.2021
Route Driver
UniFirst
03.2020 - 10.2020
Loader/Unloader
Walmart
12.2017 - 02.2018
Route Driver
US Postal Service
08.2017 - 10.2017
Sergenat First Class (E7) - Retired
US Army
02.1997 - 02.2017
Bachelors of Arts - Information Technologies
Southern New Hampshire University
Cybersecurity Specialist Program - Information Technology
My Computer Career
Information Technology Security and Administration Program -
My Computer Career
Similar Profiles
ADAM MATAADAM MATA
Boys Athletic Coordinator at International Leadership of TexasBoys Athletic Coordinator at International Leadership of Texas
Mayra GallardoMayra Gallardo
Executive Administrative Assistant at International Leadership of TexasExecutive Administrative Assistant at International Leadership of Texas
Susana TejedaSusana Tejeda
Long Term Substitute at International Leadership of TexasLong Term Substitute at International Leadership of Texas
Edna LeBlancEdna LeBlanc
Performance Coach at International Leadership of TexasPerformance Coach at International Leadership of Texas
Venkatesh HangalVenkatesh Hangal
Sr. Database Engineer at PNC Financial ServicesSr. Database Engineer at PNC Financial Services