Duane Locklear
Elizabeth City,United States
Summary
Versatile Senior Manager skilled at planning, implementing and overseeing key improvements to drive business growth, personnel development, and process efficiency. History of cultivating an open culture with free exchange of information. Pursuing additional professional challenges with a growth-oriented company.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Manager, Network Planning
Lumen Technologies (formerly Known As CenturyLink)
05.2012 - Current
- Network operations, planning, and engineering leader with a broad range of experience planning, implementing, and managing technical solutions and services that drive value
- Expertise in network management, cybersecurity, personnel training, process development, troubleshooting, contract negotiation, crisis management, incident management, project management, and multimillion dollar capital budget administration
- Proven track record of leading and motivating high-performing teams, spearheading projects from inception to implementation, and establishing strong vendor and supply chain relationships
- Responsible for capacity management and growth planning of the Lumen Technologies global IP Data networks (formerly entities of SAVVIS, Level3, CenturyLink, Time Warner Telecom, etc.)
- Plans, supervises, and coordinates software and hardware deployment initiatives in support infrastructure growth, cybersecurity, and lifecycle management projects
- Directs the work of professional and technical engineering staff; responsible for the administration and supervision of the team to a high degree of completion
- Responsible for the development and oversight of departmental business continuity plans, goals, policies, procedures, administrative planning, and problem resolution
- Provides continuing technical and managerial leadership to staff; supervises and participates in preparation and execution of project plans, agreements, specifications, and cost estimates for capital and expense projects
- Oversees preparation, coordination, and control of the team's operating and capital budgets; evaluates strategic requirements and develops tactical schedules for execution of long-range capital projects
- Coordinates projects with other departments, agencies, teams, consultants, developers, and facility managers
- Manage staff career development, execute performance reviews, and direct training initiatives
- Vice Chair of the Lumen Native American and Indigenous Employee Resource Group
Director Of Network Operations
SAVVIS, Inc. (acquired By Lumen/CenturyLink, Inc)
04.2004 - 05.2012
- Led the Internet Network Operations organization, including Incident Management Center, Problem Management, Release Management, and Change Management teams consisting of 127 network specialists, engineers, security analysts, managers, and coordinators
- Directed development and implementation of support processes, standardization, compliance, training, and business continuity planning
- Managed $5.5 million vendor support budget and several supply chain relationships
- Served as crisis manager during network outages to direct effective use of resources and ensure timely issue resolution
NOC & SOC Manager
Cable And Wireless USA (acquired By SAVVIS, Inc.)
02.1999 - 03.2004
- Led Global Internet Network and Security Operations Center teams of highly skilled engineers responsible for monitoring, configuring, securing, and maintaining our global core backbone Internet network
- Created internal and external customer support processes and service level agreements (SLAs), managing service assurance levels
- Developed and implemented effective productivity, efficiency, and workflow improvement initiatives
- Wrote business cases and managed projects from inception to implementation, managing project timelines and deliverables
- Troubleshot and modified applications and programs
- Facilitated communications between departments
- Conceptualized, staffed, trained, and certified 4 regional Network and Security Operations Centers (SOCs) in Japan, Germany, UK, and US, consisting of 100+ network support specialists and engineers
- Successfully merged 5 European ISP networks into 1 global IP backbone
- Achieved Cisco Networking Associate (CCNA) and Cisco MPLS certifications
- Earned Top Achiever award for deployment of Clarify CRM and Netcool NMS
- Garnered Presidents Club award for organization of 4 NOC/SOC teams providing regional support in
- US, Asia, UK, and Europe.
Education
Master of Science - Cybersecurity And Information Assurance
Western Governors University
02.2023
Master of Science - MS - Telecommunications Management
University of Maryland Global Campus
05.2006
Bachelor of Science - Professional Aeronautics
Embry Riddle Aeronautical University
05.1996
Skills
- Contract Negotiation
- Strategic and Tactical Planning
- Customer Satisfaction
- Troubleshooting
- Engineering
- Customer Relationship Management (CRM)
- Networking
- Performance Analysis and Management
- Career Development
Certification
- Certified Information Systems Security Professional (CISSP)
- Certified Ethical Hacker (CEH)
- ITIL Foundations
Timeline
Senior Manager, Network Planning
Lumen Technologies (formerly Known As CenturyLink)
05.2012 - Current
Director Of Network Operations
SAVVIS, Inc. (acquired By Lumen/CenturyLink, Inc)
04.2004 - 05.2012
NOC & SOC Manager
Cable And Wireless USA (acquired By SAVVIS, Inc.)
02.1999 - 03.2004
Master of Science - Cybersecurity And Information Assurance
Western Governors University
Master of Science - MS - Telecommunications Management
University of Maryland Global Campus
Bachelor of Science - Professional Aeronautics
Embry Riddle Aeronautical University
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