Francesca Higginbotham
Jacksonville
Summary
Knowledgeable and results-driven vendor management professional with demonstrated oversight of the entire vendor management life cycle. Adept at identifying, directing, and executing significant cost savings and process improvements, resulting in positive and transformative business outcomes that enable business growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Capabilities Planning Senior Manager
Florida Blue
Jacksonville
12.2023 - Current
- Supported implementation of operational capabilities aligned with Direct Sales strategies.
- Facilitated business case ideation, investment planning, and financial forecasting.
- Oversaw vendor management and project execution to achieve organizational goals.
- Collaborated with business leadership to manage budgets, risks, and constraints effectively.
- Partnered with project managers and subject matter experts to ensure timely delivery of reliable solutions.
- Developed and managed work plans, defining scope, resource needs, and backlog prioritization.
- Proactively identified and implemented process improvements within functional area.
- Led cross-functional discussions to anticipate issues and achieve outcomes within committed timelines.
Vendor Manager
Brightway Insurance
Jacksonville
10.2018 - 03.2023
- Collaborated with stakeholders to rationalize supplier base and capture business needs.
- Mapped business processes and participated in construction of CBA/ROI analysis.
- Supported acquisition efforts and digital transformation, achieving $516K cost reduction.
- Initiated RFx activities and negotiated contracts, realizing 15%-18% savings for top 100 suppliers.
- Reduced annual costs by $620K in 2021 through strategic negotiations.
- Facilitated contract execution and conducted invoice audits while monitoring spend and SLAs.
- Performed comparative analysis of SaaS suppliers across various categories.
- Tracked quality of project delivery to ensure compliance with contractual obligations.
Interim Manager of Operations
Databrains
Jacksonville
11.2014 - 09.2018
- Achieved $250M sales revenue in first year as Tableau Professional Services provider.
- Managed sales cycle from prospecting to proposal, overseeing entire sales pipeline and closing business.
- Coordinated cloud-based BI solutions, Tableau-embedded mobile iOS apps, and data consulting engagements.
- Mapped sales and delivery processes, recommending operational improvements based on data analysis.
- Led social media marketing initiatives, enhancing customer engagement through targeted campaigns.
- Executed rollout of software solutions for sales reporting and time management.
Consulting Project Manager
Five Points Consulting
Jacksonville
02.2013 - 10.2014
- Orchestrated multi-phase website projects for Cabela's, Hood, and Lighthouse Guild.
Business System Analyst III, PMO
Southeastern Grocers Headquarters
Jacksonville
03.2010 - 08.2012
- Executed high-profile extranet launch for 55,000 retail team members.
- Facilitated documentation of company processes for several executives in preparation for merger acquisition.
- Oversaw diverse projects spanning Marketing, Merchandising, IT Operations, Procurement, Logistics, and Private Label.
- Coordinated cross-functional teams to ensure architecture, security, business continuity, QA, UAT, and training objectives were met.
Senior Information Technology Business Analyst
Johnson & Johnson
Jacksonville
01.2005 - 12.2009
- Launched Global Decision-Making Application and Asset Management Portal with business partners.
- Collaborated on global ACUVUE Brand and The Vision Care Institute LLC initiatives.
- Contributed to information technology patents for Johnson & Johnson: USPTO # 20110054927 & # 20100235152.
- Executed Medical Devices & Diagnostic Competitive Intelligence Portal to enhance market insights.
Education
Bachelor of Fine Arts (B.F.A.) - Interactive Design
Savannah College of Art And Design
Savannah, GA06-2003
Skills
- Business analysis
- Contract review and refinement
- Contract negotiation
- Performance SLA monitoring and scorecards
- Spend analysis and cost control
- Quality assurance for customer satisfaction
- Microsoft Office 365 suite
- Salesforce and Pardot expertise
- Data visualization with Tableau
- Process mapping with Lucidchart
- Project management with Smartsheet
- Agile methodologies
Certification
- Tableau Partner Sales Accreditation, Tableau, 1416953145
- Certified Procurement Professional (CPP), International Institute for Procurement and Market Research, 0LPGMUSEN5YF
Honors And Awards
Tableau Ambassador, Tableau, 06/2017
Systems Experience
- Microsoft Office 365
- Project
- Visio
- SharePoint
- Salesforce
- Tableau
- Pardot
- QuickBooks
- Lucidchart
- Smartsheet
- Agile Methodologies
Timeline
Capabilities Planning Senior Manager
Florida Blue
12.2023 - Current
Vendor Manager
Brightway Insurance
10.2018 - 03.2023
Interim Manager of Operations
Databrains
11.2014 - 09.2018
Consulting Project Manager
Five Points Consulting
02.2013 - 10.2014
Business System Analyst III, PMO
Southeastern Grocers Headquarters
03.2010 - 08.2012
Senior Information Technology Business Analyst
Johnson & Johnson
01.2005 - 12.2009
Bachelor of Fine Arts (B.F.A.) - Interactive Design
Savannah College of Art And Design
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