Duanesha Mingo
Jacksonville
Summary
Customer service and operations professional with 10+ years of experience supporting financial, healthcare, and service-based organizations. Proven expertise in customer account management, insurance verification, claims follow-up, compliance, documentation, and cross-functional collaboration. Highly skilled in resolving complex issues, improving workflow efficiency, and maintaining regulatory standards. Seeking to leverage transferable skills in client services, banking operations, or administrative support roles.
Overview
9
9
years of professional experience
Work History
Client Service Representative I
UF Health Shands
Jacksonville,Fl
03.2026 - Current
- Greet patients and assist with check-in and check-out processes
- Schedule and reschedule appointments to optimize provider calendars
- Interview and register patients, collecting accurate demographic and financial data
- Obtain required signatures and documentation for billing and insurance purposes
- Process physician-directed lab and diagnostic test orders in the system
- Perform end-of-day reconciliation and disposition tasks
- Maintain and organize medical records according to established guidelines
- Manage inbound/outbound calls and coordinate with departments, providers, and patients
- Handle cashiering duties, including co-payments and patient collections
Manager/Event Caterer
TP Catering
Jacksonville, FL
02.2021 - Current
- Manage business operations including contracts, invoicing, and client accounts
- Supervise staff scheduling, vendor coordination, and event execution
- Maintain a 100% client satisfaction record through high-quality service delivery
- Ensure compliance with safety, health, and regulatory standards
- Ensure all food handling and safety procedures complied with state and health regulations
- Oversee budgeting, payment processing, and financial recordkeeping
Insurance Follow-Up Representative
Hollis Cobb Associates
Jacksonville, FL
02.2024 - 12.2025
- Managed high-volume insurance claims and denial resolution, improving revenue cycle performance
- Assisted patients in scheduling new and established visits and navigating the registration process to ensure a smooth transition.
- Conducted insurance verification (RTE), eligibility checks, and authorization follow-ups
- Reviewed EOBs and payer correspondence to resolve discrepancies and underpayments
- Documented account activity using Epic, Cerner, Oracle, and other EHR systems
- Collaborated with internal teams and insurance carriers to resolve complex billing issues
- Applied ICD-10 codes, HCPCS, CPT codes, and modifiers to ensure claim accuracy
Provider Service Advocate
Novitas Solutions
Jacksonville, FL
03.2017 - 06.2022
- Supported Medicare providers with claims processing, payment inquiries, and eligibility verification
- Conducted audits, appeals, and claim reviews to ensure compliance with Medicare regulations
- Educated providers on ICD-9/ICD-10 coding, modifiers, and documentation standards
- Reviewed EOBs and payer correspondence to resolve denied and pending claims
- Maintained accurate and detailed documentation in claims management systems
- Mentored new hires during nesting and shadowing periods, enhancing Metrix coaching effectiveness and strengthen team efficiency.
Education
High School Diploma -
Andrew Jackson Sr. Highschool
Jacksonville, FL06-2013
Skills
- Customer Account Management
- Claims & Denial Resolution
- Insurance Verification (RTE)
- Compliance & Documentation
- Process Improvement
- Client Relations
- Cross-Functional Collaboration
- Time & Priority Management
- Data Entry & Record Management
- Epic, Cerner, Oracle
- Microsoft Office (Word, Excel, Outlook)
- Electronic Health Records (EHR)
- Workflow Management Systems
- Payment Processing & Reconciliation
- Problem Resolution
Timeline
Client Service Representative I
UF Health Shands
03.2026 - Current
Insurance Follow-Up Representative
Hollis Cobb Associates
02.2024 - 12.2025
Manager/Event Caterer
TP Catering
02.2021 - Current
Provider Service Advocate
Novitas Solutions
03.2017 - 06.2022
High School Diploma -
Andrew Jackson Sr. Highschool