Duangkaew Skowron
Columbus,OH
Summary
Dynamic leader with a proven track record at Sabaidee, LLC, excelling in small business operations and team leadership. Skilled in financial management and business planning, I spearheaded initiatives that significantly enhanced customer satisfaction and operational efficiency. My collaborative approach and strategic marketing insights have consistently driven company growth and fostered lasting client relationships.
Diligent Project Coordinator with solid background in coordinating diverse projects from inception to completion. Successfully supported cross-functional teams to achieve project milestones and deliverables. Demonstrated effective communication and organizational skills in fast-paced environments.
Experienced with identifying and documenting software defects during user acceptance testing. Utilizes collaborative approaches with development and QA teams to ensure comprehensive test coverage. Track record of enhancing software quality through meticulous testing and clear communication.
Overview
13
13
years of professional experience
Work History
Owner
Sabaidee, LLC
01.2019 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
Customer Service Associate Team
Panda Restaurant Group, Inc., Panda Express
03.2019 - 10.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Nany
Tiso Family
08.2016 - 02.2019
- Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.
- Developed creative activities to encourage physical, social and emotional growth.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Promoted healthy eating habits by preparing nutritious meals and snacks for the children.
Au Pair
Cultural Care Au Pair, USA - Au Pair
11.2014 - 11.2015
- Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
- Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
- Developed strong bonds with host family members resulting in lasting relationships beyond contract term.
- Developed bilingual abilities in [Language] through immersive conversation and activities.
- Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.
- Developed creative activities to encourage physical, social and emotional growth.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Promoted healthy eating habits by preparing nutritious meals and snacks for the children.
User Acceptance Tester
Top Tier Solutions Co., Ltd
09.2013 - 10.2014
- Delivered exceptional results by adhering to strict deadlines while maintaining high standards of accuracy and precision in testing activities.
- Fostered a positive team environment by actively participating in meetings, sharing knowledge, and contributing to the professional growth of colleagues.
- Contributed to a higher rate of successful software releases by identifying and resolving potential user issues in advance.
- Assisted in the creation of comprehensive documentation outlining test strategies, methodologies, and results for future reference and analysis.
- Identified and resolved critical bugs, ensuring smooth application performance for end users.
- Documented testing procedures for developers and future testing use.
- Enhanced user experience by conducting thorough testing of software applications before deployment.
- Continuously updated professional knowledge in User Acceptance Testing best practices, staying current with emerging trends and technologies.
Project Coordinator
Top Tier Solutions Co., Ltd
09.2013 - 10.2014
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Created job files for each project and maintained current data in each file.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
User Acceptance Tester
Business ALive Co., Ltd
07.2011 - 08.2013
- Delivered exceptional results by adhering to strict deadlines while maintaining high standards of accuracy and precision in testing activities.
- Fostered a positive team environment by actively participating in meetings, sharing knowledge, and contributing to the professional growth of colleagues.
- Contributed to a higher rate of successful software releases by identifying and resolving potential user issues in advance.
- Assisted in the creation of comprehensive documentation outlining test strategies, methodologies, and results for future reference and analysis.
- Identified and resolved critical bugs, ensuring smooth application performance for end users.
- Documented testing procedures for developers and future testing use.
- Enhanced user experience by conducting thorough testing of software applications before deployment.
- Continuously updated professional knowledge in User Acceptance Testing best practices, staying current with emerging trends and technologies.
Project Coordinator
Business ALive Co., Ltd
07.2011 - 08.2013
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Created job files for each project and maintained current data in each file.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
Education
Bachelor of Science - Business Computer Administration
Rattanabundit University
Thailand03.2011
Skills
- Small business operations
- Business Management
- Purchasing and planning
- Inventory Tracking and Management
- Project Coordination
- Time Management
- Team Coordination
- Test case design
- End-to-End Testing
- User interface testing
- Teamwork and Collaboration
- Customer Service
Timeline
Customer Service Associate Team
Panda Restaurant Group, Inc., Panda Express
03.2019 - 10.2019
Owner
Sabaidee, LLC
01.2019 - Current
Nany
Tiso Family
08.2016 - 02.2019
Au Pair
Cultural Care Au Pair, USA - Au Pair
11.2014 - 11.2015
User Acceptance Tester
Top Tier Solutions Co., Ltd
09.2013 - 10.2014
Project Coordinator
Top Tier Solutions Co., Ltd
09.2013 - 10.2014
User Acceptance Tester
Business ALive Co., Ltd
07.2011 - 08.2013
Project Coordinator
Business ALive Co., Ltd
07.2011 - 08.2013
Bachelor of Science - Business Computer Administration
Rattanabundit University
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