Summary
Overview
Work History
Education
Skills
Timeline
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William Bryant

Whitehouse ,TX

Summary

Driven Fulfillment Manager with a proven track record at RAD Communications, enhancing customer satisfaction scores by overhauling service protocols. Excelled in building high-performing teams and cross-training employees, demonstrating exceptional leadership and complex problem-solving abilities. Achieved significant improvements in operations efficiency and staff development, fostering a culture of collaboration and innovation. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience

Work History

Fulfillment Supervisor

TAK Communications
08.2023 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Fulfillment Manager

RAD Communications
02.2021 - 08.2023
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

GED -

RTDC
Tyler, TX
05.2007

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Operations Management
  • Customer Relationship Management (CRM)
  • Staff Development
  • Performance Evaluations
  • Teamwork and Collaboration
  • Positive Attitude
  • Problem-Solving
  • Team Development
  • Hiring and Training
  • Managing Operations and Efficiency

Timeline

Fulfillment Supervisor

TAK Communications
08.2023 - Current

Fulfillment Manager

RAD Communications
02.2021 - 08.2023

GED -

RTDC

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William Bryant