Duc Tran
Orlando
Summary
Bilingual (Vietnamese/English) professional with over 5 years of customer service experience in fast-paced retail, food service, and sales environments. Adept at resolving inquiries, building rapport, and delivering solutions with precision—from managing high-volume shifts at Dunkin' Donuts to assisting diverse clients at Home Depot. Fluent in Vietnamese, enhancing communication with non-English speakers, and fostering inclusive service. Eager to leverage strong problem-solving skills, technical proficiency (POS systems, inventory), and teamwork to drive customer satisfaction.
Overview
8
8
years of professional experience
Work History
Sales Associate
Home Depot
Orland
11.2021 - Current
- Assist customers with product selection, providing knowledgeable recommendations on specific departments, such as hardware, gardening, lumber
- Maintain organized shelves, restock inventory, and ensure accurate pricing.
- Collaborate with team members to meet daily sales goals, and store standards.
- Use store systems to check stock availability and place orders.
- Follow safety protocols to ensure a clean and hazard-free shopping environment.
Restaurant Waiter
Pho Deli
Port Saint Lucie
01.2018 - 01.2020
- Provided friendly and efficient service to customers, ensuring a positive dining experience.
- Took orders accurately and relayed them to the kitchen staff.
- Managed high-volume shifts while maintaining attention to detail.
- Addressed customer concerns promptly and professionally.
- Collaborated with team members to maintain a clean and organized dining area.
- Assisted with cash handling and POS system operations.
Associate
Dunkin' Donuts
Boston
09.2017 - 11.2018
- Prepared and served coffee, donuts, and other menu items.
- Operated cash registers, processed payments, and upsold promotions.
- Maintained cleanliness and adhered to food safety standards.
- Provided fast, friendly service during peak hours.
Education
High School Diploma -
Port St. Lucie High School
Port Saint Lucie, FL07-2019
Skills
1 Customer Service Excellence
- ✔ Bilingual Support: Fluent in Vietnamese and English to assist diverse customers
- ✔ Conflict Resolution: Resolved customer complaints at Dunkin’ Donuts and Pho Deli
- ✔ Active Listening: Understood customer needs at Home Depot (eg, recommending tools)
- ✔ Cross-Cultural Communication: Built rapport with Vietnamese and English-speaking clients
- ✔ Basic Mechanical Aptitude: Familiar with tools/hardware (Home Depot experience)
- ✔ Inventory Management: Stocked shelves, tracked inventory, and restocked products
- ✔ Product Recommendations: Advised customers on products (Home Depot, Dunkin’)
- ✔ Upselling Experience: Promoted add-ons at Dunkin’ Donuts (eg, coffee, snacks)
- ✔ Retail Sales: Assisted customers in choosing products at Home Depot
- ✔ Fast-Paced Collaboration: Worked with teams during rush hours (Dunkin’, Pho Deli)
- ✔ Adaptability: Shifted tasks quickly (eg, cashiering, stocking, cleaning)
- ✔ Safety Compliance: Followed protocols in retail and food service environments
- ✔ POS Systems: Processed payments at Dunkin’ Donuts and Pho Deli
- ✔ Cash Handling: Balanced registers with 100% accuracy
- ✔ Data Entry: Logged orders and inventory (Home Depot)
- ✔ Error Resolution: Fixed incorrect orders
- ✔ Quality Control: Maintained clean workspaces and accurate inventory counts
- ✔ Patience: Managed frustrated customers calmly
- ✔ Punctuality: Reliable attendance across all roles
- ✔ Flexibility: Worked weekends/evenings
Languages
Vietnamese
Native/ Bilingual
English
Full Professional
Accomplishments
Top 4 Speaker (Novice Division) | Boston Debate League | 2015-2016
Affiliations
- Photography,Fitness Training
Timeline
Sales Associate
Home Depot
11.2021 - Current
Restaurant Waiter
Pho Deli
01.2018 - 01.2020
Associate
Dunkin' Donuts
09.2017 - 11.2018
High School Diploma -
Port St. Lucie High School
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