Dudey Anusha
Manchester
Summary
Motivated and detail-oriented IT Support Engineer with a robust technical background and a strong commitment to ensuring the seamless operation of IT systems, networks, and software applications. Proficient in diagnosing and resolving hardware and software issues while implementing innovative solutions to improve system performance and reliability. Experienced in leveraging advanced tools like Jira Service Management, Confluence, AWS, and Okta to streamline processes and enhance team collaboration. Passionate about creating impactful solutions through AI-driven technologies and human-centered design to support career development and organizational success. A proactive problem solver and an adaptable team player dedicated to staying at the forefront of technological advancements.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Support Engineer
Human Systems, Inc
07.2024 - Current
- Automated ticket routing in Jira Service Management to ensure requests are efficiently assigned to the appropriate teams based on predefined rules and workflows via Automation.
- Provided technical support and training for employees on tools like Confluence and Asana to enhance productivity and collaboration.
- Onboarded and offboarded employees to critical tools and platforms, ensuring seamless access and security compliance across Confluence, Jira Service Management, AWS Connect, Asana, Okta, AWS services, Zoom, Atlassian, ChatGPT Teams, NordPass, .
- Configured and maintained user accounts, permissions, and authentication settings using Okta and other identity management solutions.
- Monitored and managed AWS Connect to ensure smooth call center operations and addressed configuration or connectivity issues.
- Troubleshot and resolved user issues across cloud platforms (AWS), project management tools, and identity access systems.
- Documented IT processes, knowledge articles, and troubleshooting guides on Confluence to standardize support and reduce resolution times.
- Collaborated with cross-functional teams to streamline IT workflows and ensure optimal performance of tools and services.
International Student Services Office Assistant
Southern New Hampshire University - On Campus
10.2022 - 05.2023
- Acted as a liaison between department and International students to facilitate the flow of information leading to improved interdepartmental collaboration.
- Expedited document processing with accurate data entry and timely filing.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Maintained and updated office records, both digital and physical.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Streamlined communication between departments for better collaboration and increased productivity.
IT Support Engineer
Amazon Development Centre India Pvt. Ltd.
09.2020 - 08.2022
- Responding to clients inquiries and resolving technical issues
- Troubleshooting and resolving system and network issues
- Providing technical support for Amazon's products and services
- Collaborating with other teams to identify and resolve technical problems
- Developing and implementing technical solutions to improve system performance and reliability
- Creating and maintaining documentation of technical procedures and processes
- Participating in the design and development of new IT systems and services.
Education
Master of Science - Information Technology
Southern New Hampshire University
04.2024
Undergraduation - Bachelors in Information Technology
Anurag Group of Institutions(Anurag University)
10.2020
Skills
- IT Ticketing Systems
- Jira Service Management (including automation for ticket routing)
- AWS Connect
- Knowledge Base Documentation
- Atlassian
- SQL
- Aircall
- AWS
- Cloud Computing
- Proficient in Java
- Excellent knowledge of C and C
- Microsoft Office Suite
- Confluence
- Asana
- Okta
- MacOS Troubleshooting
- Employee Onboarding and Offboarding Processes
- Automation of IT workflows and systems
- Supporting cross-functional teams
- Documenting technical procedures
Certification
- Participation in Android Development program (07/2018)
- Indian Red Cross Society (06/2017)
Languages
English
Native or Bilingual
Telugu
Full Professional
Hindi
Full Professional
Timeline
IT Support Engineer
Human Systems, Inc
07.2024 - Current
International Student Services Office Assistant
Southern New Hampshire University - On Campus
10.2022 - 05.2023
IT Support Engineer
Amazon Development Centre India Pvt. Ltd.
09.2020 - 08.2022
Undergraduation - Bachelors in Information Technology
Anurag Group of Institutions(Anurag University)
Master of Science - Information Technology
Southern New Hampshire University
Similar Profiles
Anusha DudeyAnusha Dudey
IT Support Engineer at Human Systems, IncIT Support Engineer at Human Systems, Inc
DERRICK LEWISDERRICK LEWIS
Records Clerk at Department of Labor Human Learning SystemsRecords Clerk at Department of Labor Human Learning Systems
Christopher J MasonChristopher J Mason
Security Trade Instructor at Human learning Systems – Fred G. Acosta Job Corps CenterSecurity Trade Instructor at Human learning Systems – Fred G. Acosta Job Corps Center
Dr Suleman Khan MRCPI CCT FRCPDr Suleman Khan MRCPI CCT FRCP
Consultant Rheumatologist (Full-time) at Freeman HospitalConsultant Rheumatologist (Full-time) at Freeman Hospital
Molly WorthingtonMolly Worthington
English Tutor at Self-employedEnglish Tutor at Self-employed
