Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dudley Smithson

Wilmer

Summary

Dynamic Service Technician with a proven track record at Xfinity Comcast, excelling in installation and repair while delivering exceptional customer service. Recognized for enhancing first-time fix rates through meticulous troubleshooting and preventive maintenance. Adept at communicating technical concepts clearly, fostering client satisfaction and team collaboration. Reliable and detail-oriented professional committed to continuous improvement.

Overview

31
31
years of professional experience

Work History

Service Technician

Xfinity Comcast
05.1998 - 11.2024
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.

Material Handler

SCI Logistics
02.1994 - 04.1998
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
  • Prevented product damage by carefully loading and unloading materials using appropriate equipment.
  • Adhered to strict quality control measures, inspecting inbound shipments for accuracy and condition upon arrival.

Education

High School Diploma -

Arab High School
Arab, AL
05-1989

Skills

  • Installation and repair
  • Attention to detail
  • Preventive Maintenance
  • Customer service
  • Valid Driver's license
  • Punctual and reliable
  • Troubleshooting skills
  • Flexible and adaptable
  • Repair techniques
  • Professional and courteous
  • Hand tool expertise
  • Troubleshooting
  • Technical support

Timeline

Service Technician

Xfinity Comcast
05.1998 - 11.2024

Material Handler

SCI Logistics
02.1994 - 04.1998

High School Diploma -

Arab High School

Similar Profiles

CREATE PROFILE
Dudley Smithson