Dujuana S. Briggs-Hanes
Ascent Audiology and Hearing
Waddell,USA
1
Certification
15
years of professional experience
I am a warm and friendly professional with hands-on experience as Front Desk Patient and Family Services Coordinator. I am a reliable, flexible, self-motivated and hardworking professional. I am a dependable team worker who is adaptable to challenging situations. I can contribute my enthusiasm, problem solving creatively to work projects. I am able to work well within a team environment as well as using my own initiative working alone.
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Work History
Patient Services Representative
4 Months- Patient Check-in: Greeting patients, verifying identification, and collecting necessary information like demographics, insurance details, and medical history.
- Appointment Scheduling: Booking, confirming, and rescheduling patient appointments as needed.
- Insurance Verification: Checking insurance eligibility and obtaining necessary authorizations for procedures.
- Financial Transactions: Collecting co-pays, posting charges, and managing patient balances.
- Data Entry: Accurately inputting patient information into the electronic health record system.
- Phone Management: Answering phone calls, directing inquiries, and providing basic information about services.
- Patient Education: Explaining office policies, procedures, and patient portal access.
- Administrative Tasks: Maintaining patient records, filing documents, and completing necessary paperwork.
- Managed patient scheduling and appointment coordination to optimize clinic operations.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Led initiatives to enhance electronic health record accuracy and efficiency across teams.
- Mentored junior staff, fostering a collaborative environment focused on quality patient care.
- Implemented process improvements that increased productivity in front desk operations.
Medical Billing Specialist
1 Year 6 Months- Reviewed patient accounts for accuracy and completeness in billing information.
- Resolved discrepancies in billing statements through effective communication with healthcare providers.
- Implemented updates to billing procedures to enhance efficiency and compliance.
- Trained new staff on medical coding practices and software utilization.
- Communicated with insurance providers to resolve denied claims and resubmit.
- Mentored junior team members on best practices for medical billing and coding accuracy.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
- Precisely evaluated and verified benefits and eligibility.
- Filed and updated patient information and medical records.
- Coordinated with other departments to address any discrepancies or concerns related to charge capture or data entry accuracy.
- Liaised between patients, insurance companies, and billing office.
- Served as a subject matter expert on medical billing matters, providing guidance to colleagues on complex cases or unique situations.
- Collaborated closely with the clinical team to ensure proper documentation was obtained for accurate billing purposes.
Insurance Verifier
3 Years 5 Months- Verified mental health and substance benefit information used for pre-certification, authorization and financial clearance prior to services being provided at treatment facility.
- Facilitated timely verification of insurance benefits for the Admissions, Billing and Utilization Review departments.
- Prepared detailed reports on verification activities for review by supervisors and other staff members.
Family Class Coordinator
7 Years 5 Months- Assisted the family members of our patients enroll in the Family Class lecture series.
- Created and distrusted weekly reports to the Clinical and Admissions departments concerning the attendance status of family members attending Family Class.
- Assisted in co-hosting Family Class on a weekly basis.
- Addressed any issues that arose during classes promptly and professionally.
- Provided technical assistance to Family class attendees use of Zoom and WebEx.
Intake Coordinator
1 Year- Managed high call volume while maintaining exceptional customer service skills.
- Verified insurance coverage and benefits for new patients, ensuring accurate billing information.
- Scheduled admissions for new clients based on bed availability and level of care needed.
Intake Coordinator
1 Year 10 Months- Facilitated communication between various departments within organization to streamline patient care coordination processes.
- Assisted patients with completing necessary forms and paperwork for admission.
- Tracked all incoming referrals daily, following up as needed.
- Collaborated with clinical staff to ensure timely completion of assessments and treatment plans.
Administrative Assistant
1 Year 10 Months- Directed calls based on query type to streamline support.
- Received and distributed incoming mail and digital correspondence.
- Maintained scheduling and event calendars for staff meetings, parties and important deadlines.
- Supported workflow of daily administrative tasks to achieve targets and deadlines.
Education
Medical Billing And Coding - Medical Billing and Coding
Bachelor of General Studies - Social Work, Clinical Psychology
Skills
Verifying Insurance
Insurance verification
HIPAA compliance
Patient intake
Payment processing
Appointment scheduling
Scheduling appointments
Patient Education
Customer Service
Customer support
Insurance verification
Data Analysis
Problem Solving
Strong Communication
Interpersonal Communication
Medical terminology
Enrollment Assistance
Medical terminology
Accomplishments
Graduated with honors from northwest career college.
Certification
Medical Billing and coding certification
Timeline
Medical Billing Specialist
Ascent Audiology and Hearing
02.2025 - CurrentRead More
Patient Services Representative
Abrazo Medical Group
10.2024 - 02.2025Read More
Insurance Verifier
Breathe Life Healing Center
01.2021 - 06.2024Read More
Family Class Coordinator
Breathe Life Healing Center
08.2016 - 01.2024Read More
Intake Coordinator
Remuda Ranch
07.2015 - 07.2016Read More
Intake Coordinator
Rosewood Ranch
09.2013 - 07.2015Read More
Administrative Assistant
Rosewood Ranch
11.2011 - 09.2013Read More
Ball State University
Bachelor of General Studies from Social Work, Clinical Psychology
Read More
Northwest Career College
Medical Billing And Coding from Medical Billing and Coding
Read More
AWARDS
Abrazo Medical Group Outstanding Job Performance for April 2025, Award of Excellence, Rosewood Ranch April, 2015