DUJUAN L. WALKER Jr.
Springfield,Missouri
Summary
- Reliable Cashier and Electronic Repairman bringing a reputation for being on time and ready to work. Successful at processing payments and responding to requests. Enthusiastic about utilizing experience in a wide range of environments to take on a long-term role anywhere. I'm responsible and experienced at managing front of store needs in busy environments. I'm friendly and energetic with strong communication and organizational abilities. Great at handling software and tech getting the job done.
- I'm also a reliable Gopher Hardworking Warehouse Worker with experience in a warehouse pick/pack fulfillment and distribution environment. Motivated and successful at managing customs compliance, inventory control, customer service and transportation logistics. Excellent problem solving and interpersonal skills. Detail oriented and highly efficient in leading shipping and receiving operations. Lastly I provide great customer service, work well with others, and easy to speak with.
- Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
- Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers a multitude of skills with active listening and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Sales Associate/Customer Service Representative
Macy's
, MO
11.2021 - 05.2024
- Provided accurate information about products, prices and services.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted customers with product selection, sizing and styling.
- Upsold additional items based on customer interests and needs.
- Used technology resources to assist customers on finding wants and needs.
- Answered incoming telephone calls to provide store, products and services information.
- Trained new team members in cash register operation, stock procedures, and customer services.
Repair Specialist/Customer Service Representative
Cellphone Repair Shop
Saint Louis, Missouri
03.2019 - 01.2021
- Collaborated on repairs to complete and finish work orders on schedule
- Diagnosed and repaired mechanical issues according to industry standards
- Troubleshot computer issues involving OS problems, viruses and hardware failures
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Educated customers on special pricing opportunities and company offerings
- Documented conversations with customers to track requests, problems and solutions
- Assisted customers in making payments on accounts and setting up payment plans.
Sales Associate (Cashier)
GameStop
Saint Louis, Missouri
10.2018 - 01.2020
- Arranged old and new merchandise with appealing displays to encourage customer sales and move overstock items
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Maintained high productivity efficiently processing cash, credit, debit and voucher program payments and trade-ins through system and coordinated product deliveries
Cashier
Office Depot
St Louis, Missouri
07.2018 - 02.2019
- Accepted cash and credit card payments, issued receipts and provided change
- Processed sales transactions to prevent long customer wait times
- Helped customers find specific products, answered questions and offered product advice.
Gopher (Shipment Handler)
Kmart
Saint Louis, Missouri
11.2016 - 01.2018
- As a Gopher, I'm an excellent multi-tasker handling selected products for specific routes according to pick sheets fulfilling and processing online orders.
- Collecting orders out on the floor, boxing them up and shipping them out to customers
- Loaded and unloaded delivery vans per shift
- Maintained store areas in a neat and clean fashion for a professional appeal and provided professional and courteous service
Education
Automotive Engineering -
STLCC
High School Diploma -
Mehlville High School
Skills
- Proficient in Cell Phones, Tablets, and Computers
- Sales assistance
- Electronics knowledge
- Customer engagement
- Strong communication skills
- Reliable and dependable
- Cash handling accuracy
- Merchandise stocking
- Sales proficiency
- Professional appearance
- Cleaning standards
- Time Management
- Excellent multi-tasker
Timeline
Sales Associate/Customer Service Representative
Macy's
11.2021 - 05.2024
Repair Specialist/Customer Service Representative
Cellphone Repair Shop
03.2019 - 01.2021
Sales Associate (Cashier)
GameStop
10.2018 - 01.2020
Cashier
Office Depot
07.2018 - 02.2019
Gopher (Shipment Handler)
Kmart
11.2016 - 01.2018
Automotive Engineering -
STLCC
High School Diploma -
Mehlville High School