Summary
Overview
Work History
Education
Skills
References
Timeline
CustomerServiceRepresentative

Cornelis Vanooijen

Staten Island,NY

Summary

Highly skilled and customer-oriented professional seeking a work-from-home customer service position to leverage exceptional attention to detail, effective leadership abilities, and extensive customer service expertise in providing exemplary support.

Summary of Qualifications:

  • Comprehensive understanding of computer technology, including the ability to assemble computers from scratch.
  • Proficient in utilizing
    Microsoft Office applications, such as Excel and PowerPoint, to enhance productivity and create professional documentation.
  • Possess effective sales skills to enhance customer satisfaction and drive revenue growth.
  • A team player with outstanding interpersonal skills, able to collaborate and communicate effectively with colleagues and customers.
  • Energetic and committed, known for maintaining a superb work ethic and a can-do attitude.
  • Demonstrates a flexible approach, willing to work extended hours, weekends, and holidays as required.
  • Physically capable of lifting 100+ pounds.
  • Certified as a Mitsubishi, Toyota, and Nissan salesperson, ensuring in-depth knowledge of products and outstanding customer service.

Education and Training:

  • special training with hardware and software troubleshooting for windows and linux
  • Certified Mitsubishi, Toyota, and Nissan Salesperson
  • trained in cellphone hardware , software troubleshooting and repair
  • training in mobile video game design

Additional Skills:

  • Excellent verbal and written communication skills.
  • Effective problem-solving and conflict resolution abilities.
  • Strong organization and time management skills.
  • Proficient in using customer relationship management (CRM) systems and other relevant software.
  • Fluent in windows 11 and linux language , also strong understanding of android and linux cell phone operating systems

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

References: Available upon request.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Spectrum
01.2019 - 08.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

MANAGER / SALES

NINE STAR AUTO
12.2017 - 01.2019
  • Sold motor vehicles such as cars, pickup trucks, vans, SUVs to customer who visited the dealership and online
  • Advised customers about the new models and assisted the customer in determining which vehicle is suitable to their needs
  • Contacted sales leads
  • Trained new sales representatives
  • Quoted prices and credit terms and prepared sales contracts for orders obtained
  • Meet monthly sales goals
  • Light finance duties
  • Helped customers acquire auto insurance policies.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Car Sales Representative

Island Auto Group
11.2015 - 12.2017
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Trained new sales representatives
  • Quoted prices and credit terms and prepared sales contracts for orders obtained
  • Meet monthly sales goals
  • Light finance duties
  • Helped customers acquire auto insurance policies.

Assistant Warehouse Supervisor/Truck Driver

Rancher's Best
07.2011 - 11.2015
  • Take orders and assemble palates
  • Supervise staff, create schedules
  • Deliver to customers in Staten Island, Brooklyn, Manhattan and New Jersey
  • Operate a High low, handcart and pumpjack
  • Collect Money from delinquent accounts
  • Inventory
  • Promote the company and bring in new clients
  • Light maintenance of the truck fleet
  • Maintaining cleanliness of the warehouse.

Education

Certificate - Mobile Game Design

Coursera Online
Online
01.2024

No Degree - Update Knowledge With Techsupport For Computers

Coursera Online
Online
12.2023

Computer Repair Diploma - Computer Repair , Software & Hardware Techsupport

PC Technical Institute
Manhattan, NY
01.2010

Skills

  • Data Collection
  • Report Generation
  • Scheduling
  • Product Knowledge
  • Security Issues Troubleshooting
  • Web Security
  • Hardware and Software Installation
  • Advanced Troubleshooting for computers and cell phones

References

References furnished upon request.

Timeline

Customer Service Representative

Spectrum
01.2019 - 08.2023

MANAGER / SALES

NINE STAR AUTO
12.2017 - 01.2019

Car Sales Representative

Island Auto Group
11.2015 - 12.2017

Assistant Warehouse Supervisor/Truck Driver

Rancher's Best
07.2011 - 11.2015

Certificate - Mobile Game Design

Coursera Online

No Degree - Update Knowledge With Techsupport For Computers

Coursera Online

Computer Repair Diploma - Computer Repair , Software & Hardware Techsupport

PC Technical Institute
Cornelis Vanooijen